Customer Service Manager

5 days ago

Parramatta, Australia colette by colette hayman Full time

**About Us**

Colette by colette hayman is one of Australia's most loved fashion accessories brands, dominating the market in all aspects Influenced by international catwalk trends, the brand epitomises fast fashion, offering the hottest range of fun, stylish and deliciously affordable accessories, handbags and jewellery for the fashion conscious style seeker

**About the Role**

As our Retail Customer Service Manager, you will simply love being busy, working autonomously, and at times, having a team. You will be eager to develop or further develop your knowledge and experience in running a Store - learning about all the facets of its operations,. all while being surrounded by fabulous products

**Key Areas of Responsibility include**:

- Customer - creating exceptional experiences through your interaction with all customers
- People - training, coaching and motivating and rostering
- Finances - understanding and helping the team to achieve targets and minimise shrinkage
- Presentation - love making the Store look shoppable and learn about the art of Visual Merchandising
- Operations: administrative tasks, stock take, Click + Collect.

**What you need to succeed**:

- Previous retail experience ideally as an Retail Store Manager or Assistant Store Manager or even a supervisor who is ready to step up and make your mark
- The ability, and passion to motivate, inspire and engage team members and customers
- Experience or desire to work in a high volume stock environment, it is busy but a whole lot of fun
- Want to be a true brand ambassador for our amazing brand, and be part of creating a future where people can accessorise the moment and sparkle

**Our Benefits**
We offer an opportunity to genuinely be empowered to run a store. We have super sweet discounts on our amazing products and we love our teams to wear what they sell

We also have Incentive Programs, lots of opportunities to win different awards and be recognised for both local and national campaigns that are always refreshed to match the moment

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