Customer Service Manager

2 days ago

Parramatta, Australia Ashdown Consulting Full time

$440 p/d + Super
- 5 month contract
- Parramatta/WFH

**Customer Service Manager | 5 Month Contract | Up to $486.20 p/d Inc. Super**
- **$440 p/d + Super**:

- **5 month contract**:

- **Parramatta/WFH**

**About the Company**

This is an exciting opportunity for a Customer Service Manager to join a NSW Government Organisation based in Parramatta/WFH on a 5 month contract.

**About the Role**
- Provide customer contact services to planning industry participants and the public through incoming and outgoing enquiries relating to the planning functions of the Department
- Undertake investigations and/or seek clarifications into customer enquiries, and escalate complex matters to the Team Leader.
- Liaise with teams across the Department and other government agencies to ensure information is accurate to guide and educate customers and stakeholders regarding their enquiries
- Develop and implement systems, reference material and procedures to ensure the achievement of team objectives consistent with (business unit/divisional) service commitments and quality management principles.
- Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and implementation of changes in the workplace.
- Perform a range of administrative activities to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
- Attend meetings and contribute ideas on emerging issues or trends and recommend changes and strategy to continuously improve service delivery, enhance the business unit and service processes.

**About You**
- Strong experience in providing a high level of customer service and negotiating with stakeholders
- Experience with resolving complaints abiding by policy and procedures.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

  • Service Designer

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $180,000 per year

    Service DesignerCustomer Experience (CX) & InsightsBuilding Commission NSW Grade: 7/8 Location: Parramatta, other locations considered, in office expectation 3 days per week Term: Temporary until 31st March 2026 About the Building Commission NSWBuilding Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress...

  • Service Officer

    3 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Overview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range: A$84,659.00/yr - A$92,701.00/yrTALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus...

  • Customer Service Manager

    2 weeks ago

    Parramatta, Australia PlanCare Full time

    **Who Are We?** Howdy - we’re PlanCare! A young, exciting health tech company aiming to shake up the ‘Healthcare at Home’ space with innovative technology. We were recently named one of _AFR’s Top 10 Most Innovative Companies in Health_ - and we’re just getting started. We do things a little differently here. We’re building a fun, inclusive...

  • Senior Service Officer Payroll

    4 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual...

  • Assistant Service Officer Payroll

    4 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...

  • Digital Product Manager

    3 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    OverviewDigital Product Manager (Payments & Finance) at NSW Department of Customer Service. This role focuses on the strategic development, implementation, and management of a digital payment & financial ledger system. The position requires collaboration with stakeholders across Revenue NSW, the Department of Customer Service, and end-users to ensure...

  • Manager Building Inspections

    1 week ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    OverviewManager Building Inspections - NSW Building CommissionJoin to apply for the Manager Building Inspections - NSW Building Commission role at NSW Department of Customer Service.Base pay range: A$149,739.00/yr - A$173,174.00/yr. This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...

  • Customer Service

    4 days ago

    Parramatta, Australia Essential Appointments Full time

    Global Company, close to Parramatta - Permanent career opportunity within the Medical industry paying great $$$$ - Great Team, supportive management, parking available - Global Company, close to Parramatta - Permanent career opportunity within the Medical industry paying great $$$$ - Great Team, supportive management, parking available **About the...

  • Service Officer

    3 weeks ago

    City of Parramatta Council, Australia NSW Department of Customer Service Full time

    OverviewService Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department.Base pay and eligibilityBase pay range: A$84,659.00/yr - A$92,701.00/yrTALENT POOL ONLYClerk Grade: 3/4Salary Range: $84,659 - $92,701 plus superannuation and leave...

  • Senior Advisor, Ministerial and Parliamentary Services

    3 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    OverviewSenior Advisor, Ministerial and Parliamentary Services — NSW Department of Customer Service. The role supports Ministerial, Executive and Parliamentary Services and the coordination of Ministerial and Parliamentary requests, with involvement in SafeWork NSW matters.ResponsibilitiesCoordinate Ministerial, Parliamentary, Executive and other ad hoc...