Customer Service Manager

1 day ago

Parramatta, Australia Ashdown Consulting Full time

$440 p/d + Super
- 5 month contract
- Parramatta/WFH

**Customer Service Manager | 5 Month Contract | Up to $486.20 p/d Inc. Super**
- **$440 p/d + Super**:

- **5 month contract**:

- **Parramatta/WFH**

**About the Company**

This is an exciting opportunity for a Customer Service Manager to join a NSW Government Organisation based in Parramatta/WFH on a 5 month contract.

**About the Role**
- Provide customer contact services to planning industry participants and the public through incoming and outgoing enquiries relating to the planning functions of the Department
- Undertake investigations and/or seek clarifications into customer enquiries, and escalate complex matters to the Team Leader.
- Liaise with teams across the Department and other government agencies to ensure information is accurate to guide and educate customers and stakeholders regarding their enquiries
- Develop and implement systems, reference material and procedures to ensure the achievement of team objectives consistent with (business unit/divisional) service commitments and quality management principles.
- Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and implementation of changes in the workplace.
- Perform a range of administrative activities to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
- Attend meetings and contribute ideas on emerging issues or trends and recommend changes and strategy to continuously improve service delivery, enhance the business unit and service processes.

**About You**
- Strong experience in providing a high level of customer service and negotiating with stakeholders
- Experience with resolving complaints abiding by policy and procedures.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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