Client Care Coordinator

5 days ago

Ashmore, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About the role**:
Our Coordination Team is looking for a new Team member. This is a role where no two days are the same and sometimes, priorities will change multiple times a day. This role will suit someone who is super-organised, deadline-driven, change-adaptive and most importantly, someone who is the ultimate Team player.

As a Client Care Coordinator, you are essential to the dynamic, consultative, strong culture that exists at Home Instead. With a focus on building strong relationships, our Coordination Team are passionate about the delivery of services to our clients across our footprint which incorporates the Gold Coast and Northern Rivers regions.

**Why Join Us?**
- Birthday Day Off
- Dynamic team environment
- Exciting Social Events
- We offer a comprehensive orientation and onboarding programme, with ongoing professional and personal development.
- We believe an inclusive Team approach, embracing our people & culture is a key ingredient to the future success of Home Instead.

**Responsibilities in this role will include**:

- Field all incoming phone calls including potential client and CAREGiver enquiries and client and/or family enquiries and requests.
- Coordination of client services and CAREGiver schedules utilising Home Instead matching principles and skills-based scheduling RMS.
- Provide ongoing support and guidance to CAREGivers utilising various communication tools and strategies.
- Provide coverage on Public Holidays (including Christmas, Easter) and After-Hours as required.
- Provide a high standard of customer service across all interactions, verbal and written.

**About You**:

- Confident, Consultative and Collaborative by nature. You are dynamic and enthusiastic.
- Have a big heart, a lot of patience and a desire to improve the lives of seniors and their families.
- Be able to learn technologies quickly and have an interest in data interpretation.
- Previous experience in a scheduling role would be an advantage.
- Comfortable with a varied workload across several responsibilities. Happy and ready to assist and support your peers as needed.

**How do I apply?**

**Please submit your resume and a cover letter detailing your suitability for this role.

  • Client Care Coordinator

    1 week ago

    Ashmore, Australia Home Instead Full time

    At **Home Instead** we are committed to providing the highest quality relationship-based care, enhancing the lives of ageing adults and their families whilst enabling them to remain independent in their own home for longer. Our Coordination Team is looking for a new team member. This is a role where no two days are the same and sometimes, priorities will...

  • Care Coordinator

    1 week ago

    Ashmore, Australia Infinite Aged Care Full time

    Full Time or Part Time Opportunity Available - Be part of a passionate, dynamic and fun loving team! - Join one of Australia's fastest growing aged care groups **_ The Opportunity _** As a key member of the Infin8care team, Our Care Coordinators are responsible for ensuring that all residents in the facility receive the very best quality of clinical care....

  • Client Services Coordinator

    2 weeks ago

    Ashmore, Australia Dovida Full time $60,000 - $80,000 per year

    At Dovida Gold Coast and Northern Rivers we thrive on creating a positive experience for our clients and employees. Join us and foster a supportive team culture, as we shape a better future for care.About this opportunityAre you highly organized, people-focused, and ready to make a real impact? We're looking for a dedicated Client Services Coordinator to...

  • Client Experience Manager

    2 weeks ago

    Ashmore, Australia Home Instead Full time

    **We are a leading global brand** Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population....

  • Care Manager

    5 days ago

    Ashmore, Australia Home Instead Full time

    **We are a leading global brand** Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. Our services include assistance with personal care, light household duties, meal preparation, medication reminders, transport to appointments, shopping and social outings. We take personal responsibility for providing the...

  • Customer Admission Coordinator

    2 days ago

    Ashmore, Australia Infinite Aged Care Full time

    Customer Facing - Growth Sector - Highly Rewarding Work - Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years’ experience in the sector!! With its operational head office located on the Gold Coast and over 2,000...

  • Lifestyle Assistant Aged Care

    6 days ago

    Ashmore, Australia Infinite Aged Care Full time

    Shifts available over Friday Saturday and Sunday Permanent roster - Penalty Rates Apply - Work for one of Australia's fasting growing Aged Care Providers! **_ The Role_** **_ Key Responsibilities_** - Coordinate, Implement and roll out Lifestyle programs and assessing the engagement and enjoyment of the resident - Assist the Lifestyle Coordinator to...

  • Client Services Team Lead

    1 week ago

    Ashmore, Australia Dovida Full time

    **About Us** Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. At Dovida, our mission is to support, empower, and uplift individuals...

  • Client Services Team Lead

    7 days ago

    Ashmore, Australia Dovida Full time

    **About Us** Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. At Dovida, our mission is to support, empower, and uplift individuals...

  • Intake Officer

    7 days ago

    Ashmore, Australia AusCare Home and Community Care Limited Full time

    **Benefits** - $65,000 to $80,000 - Full time employment - Skills and development allowance up to $10,000 - Supported professional development opportunities - Reimbursement for travel and use of your own vehicle (via fuel card) **About Us** Care Services Australia is a national community services organization. We are a government-approve service provider...