Case Manager

**The Role**

Home Instead is currently recruiting a Care Manager to join our team to Care Manage clients living in the Shoalhaven region. We are open to hearing from experienced Care Managers or those wishing to train & develop their skillset to become an experienced Care Manager.
- **Full Time, Part Time & Job Share Opportunities available.**_

The Care Manager is responsible for successfully directing and coordinating all activities associated with the care of potential and existing clients.
- This role provides leadership and management of the overall client experience and coordinates effectively with the office team to ensure that all interactions support the needs and best interests of the client, while supporting the achievement of operational goals.
- Building relationships based on trust with prospective and existing clients and their families.
- Meet with prospective clients and their families to understand their goals and current needs and provide solutions. Further, gain their commitment for home care services, including creating robust, personalised care plans.
- Conduct regular quality assurance visits with clients in person and/or over the phone to ensure the highest level of care is being attained while also determining any changing needs or requirement for additional services.
- Ensure that clients’ changing needs and preferences continue to be supported by working together with the clients, client families, and representatives and their CAREGivers.
- Be knowledgeable about a wide range of resources and local services so that you can inform clients and/or a client’s family or representative about a range of tailored resources or services to meet any specific needs.

**About Home Instead Wollongong**

At Home Instead Wollongong our mission is to enhance the lives of ageing adults and their families. Through exceptional customer service, flexible care options and by providing high quality in-home care, Home Instead has a strong reputation as first class care provider. We currently support over 700 clients and have a team of over 180 people.

We are a fast-growing, medium to large sized, family owned business that is committed to the development of their staff. We will support you in the work you do. We treat each other with respect and compassion and hold each other to those standards. Our approach is flexible, individualised & accommodating.

Are you looking for work where you can make a real difference in seniors lives enabling them to remain living independently at home? We have an exciting opportunity for an experienced Care Manager who is caring and compassionate, self-motivated, energetic and is looking for a position that has variety and offers an opportunity for ongoing professional development.

**Benefits & Perks**
- Competitive salary + Super + Fuel allowance + KPI Annual Bonus.
- Retention Bonus: After 2 years with our company you qualify for a free day off every month
- Work alongside a dedicated, friendly and professional team with a supportive and approachable owner and expert senior leadership team.
- Work close to home from our Shellharbour office.
- Free Employee Assistance Program for you and your families.
- Flexible work/life arrangements: Work From Home Admin Day once a week.
- Option to take a monthly Registered Day Off (RDO)
- Comprehensive training program & ongoing professional development including paid external & internal training, conferences and workshops and paid study leave.
- A rewarding career where you can make a positive difference in the lives of seniors and their families within your local community.

**Skills & Experience**

To be considered for this role you must have:

- Relevant qualification in Aged Care, Nursing, Social Work, Allied Health and experience in supporting people, preferably in a home care environment or commitment to study a Certificate IV in Community Services.
- Demonstrate accurate data entry and experience in the use of MS Office.
- Demonstrated case management experience, using a person centred, strengths-based practice framework.
- Knowledge of Aged Care and Home Care legislation or the willingness to learn.
- Highly efficient and organised with proven time management skills.
- An effective communicator with excellent customer service skills and demonstrated problem solving.
- Must possess a valid driver’s licence and have access to your own car.
- Able to demonstrate your ability to work both autonomously and as part of a team.
- Self-motivated and outcome orientated, with the capacity to deal with multiple and at times conflicting.

**Job Types**: Full-time, Part-time, Permanent, Graduate
Part-time hours: 38 per week

**Salary**: $65,000.00 - $85,000.00 per year

**Benefits**:

- Employee mentoring program
- Maternity leave
- Professional development assistance
- Referral program
- Travel reimbursement
- Work from home

Schedule:

- 8 hour shift
- Fixed shift
- Flexible hours
- Monday to Friday

Supplemental pay types:

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