Showroom and Customer Service Representative

2 weeks ago

Pyrmont, Australia Steelcase Full time

Steelcase is a global leader in office furniture, space solutions, and workplace innovations

The Showroom Representative at Steelcase is a key role responsible for engaging customers and consumers who visit our Sydney Showroom, with a focus on leveraging e-commerce strategies to enhance customer engagement.

This position involves creating exceptional experiences for showroom visitors, promoting e-commerce offerings, and actively engaging with consumers to drive sales and foster brand loyalty.

The day-to-day nature of this role involves attending to retail customers in the showroom, answering the phones, communicating with warehouse teams for order updates and fulfillments, quoting and selling to SME’s and various adhoc order fullfillment related tasks.

**Task profile**
- Provide accurate product information and outstanding customer service to all customers.
- Provide product briefing and demo assistance to customers and assist customers with selection of products.
- Develop strong commercial relationships with customers.
- Using our in-house systems to process sales orders
- Handling incoming calls, transfer, records messages, forward to individual to follow up.
- Handling booking for showroom visit, walks in and provide product demo.
- Work closely with showroom space to avoid overcrowded or unplanned walks-in, customers and staff member in the Worklife.
- Work closely with Third Party warehouse team to fulfill orders, get updates and make changes
- Maintaining showroom facilities and administrations
- Assist in small scale B2B orders for chairs in stock.
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Research accounts, identify key players and generate interest
- Working close with customers to provide an after-sales service experience (quoting, invoicing and organizing delivery of after-sales parts)
- Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing technical information and explanations, and preparing quotations

**Skills & Abilities**
- Dynamic and energetic individual, who easily engage with clients and understand the importance of building relationships.
- Have at least 2 years experience in customer service and/or high turnover sales environment (furniture experience will be highly regarded)
- Have a genuine interest in interior design or furniture design
- Demonstrate the ability to provide exceptional customer service
- Confident and comfortable in making autonomous decisions when required
- Possess intermediate computer skills: use of Microsoft and retail point of sale essential.
- Strong phone presence

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