Clinical Scheduling Officer

Fantastic opportunity to join a friendly, supportive team
- Use your multi-tasking skills to make a difference in the community
- Join an organisation with strong values, community focus & great culture

Based in Clarence Gardens this is a terrific opportunity to work as part of a team to ensure smooth delivery of ECH services, and make a difference in the lives of our older community.

**The role**

Clinical Schedulers delight our clients with exceptional customer service in this fast paced and highly rewarding position.

Playing a vital role within the organisation, this autonomous role is suited to individuals with previous experience in a medical environment. Primarily responsible for processing referrals and scheduling home visits for Allied Health clinicians, Nurses and General Practitioners, your excellent customer service skills will be critical to your success in achieving efficient home visit scheduling.

Shifts are rostered between 8am to 5pm, Monday to Friday.

**What it’s like at ECH**
- We’re proud of what we do, we’re proud of how we work together and we’re proud of the impact that ECH has on people’s lives.
- We’re future focused. We don’t stay still. We are always in search of new ways to improve the lives of older South Australians.
- Our people drive our success and how we work together is as important as what we deliver.
- Diversity is in our DNA. We seek out and celebrate diversity in all its forms and tap into the richness of ideas, experiences and perspectives that it brings.
- We grow our people. Everyone has the opportunity to grow, develop and build their career with ECH.
- At ECH we are integrating work and life. We are embracing technology and new ways of working which support a new level of flexibility for our people.
- Whether it be face-to-face, on-the-job or online, we love learning because we know it makes us better.

**What you’ll be doing**
- Liaising with relevant stakeholders establish efficient use of resources to ensure client services are scheduled in a timely manner by optimising efficiency and minimising travel times, according to our clients needs and locations,
- Provide timely notification to clients in relation to alterations to schedules where necessary.
- Work closely with other stakeholders to ensure annual/sick/other leave is effectively managed to ensure clients are not impacted.
- Achieve results in a skilled, diverse and engaged manner that positively responds to change and deadlines.
- Ensuring service delivery is applied with a client‑centred approach and with courtesy and respect
- Performing administration and reporting activities, to ensuring compliance with regulatory and organisational requirements.

**Who we’re looking for**

Someone with the ability to multi-task and prioritise workloads, possesses exemplary customer service skills and has:

- A passion for exceptional customer service, along with a friendly and confident phone manner
- Highly developed organisational skills
- The flexibility to adapt to a constantly changing environment and a willingness to learn
- The ability to work under pressure, whilst remaining a motivated team player
- A high level of computer literacy and is comfortable with a range of software packages

But also someone who:

- Is kind, even if they’re a bit stressed out
- Likes what we do - caring for people in the community
- Is dynamic and energetic
- Is flexible and adaptable
- Loves diversity
- Will contribute their ideas and hard work to make ECH better every day.

**Click here for a copy of the Position Description**

**You will need**
- A sound knowledge of Adelaide suburbs and their proximity to each other and/or the ability to use information technology resources to determine the most efficient travel routes for staff
- A sound understanding of administrative office systems and customer service practices.
- A demonstrated** genuine** commitment to helping older ageing people retain their independence so they can remain at home in the community

***It’d also be helpful if you had**:

- A **current **Police Check
- Experience and/or knowledge of Home Care Packages

***If you don’t, that’s ok, we can help with this.

**The salary for this position is $49,239 - $50,249, dependant on qualifications and experience**

**More about ECH**

ECH is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $18,549 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted gym memberships).

You will be provided with full training and support including all equipment that is required to succeed in this role.

If you need more reasons to want to join ECH, have a look through our website to see the amazing ways in which we support ageing South Australians. While you are there, check out the videos on our Employment page from some of our amazing staff and hear about their jobs and why they love workin