Member Services Officer

3 days ago

Boronia, Australia Genesis Full time

**VIC, Genesis Fitness Clubs - Wantirna 3155 VIC**- Opportunity to make a real difference to our community
- Free gym membership
- Great career pathway with an entrepreneurial organisation

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

**About Genesis Fitness**

with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone

This is a great career opportunity for someone wanting to get in to the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader.

**The Role**

Our **Member Services Officers** are the heart of our business providing important services such as Reception, Merchandising and Sales to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in positive and professional manner.

The primary responsibility of our Member Services Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with an Assistant Club Manager and the Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.

**Key areas of responsibility include**:

- Have a passion for fitness
- Provide excellent customer service to all customers, both in person and over the telephone
- Promote the centres services and programs to customers and accept customer bookings and enrolments
- Previous experience in a similar position
- Excellent communication skills
- Hold current First Aid & CPR Certification
- Working With Children Check (or equivalent) & National Police Check
- Prior experience in fitness, sales, customer service or a retail environment is highly advantageous

**If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment,**we want to hear from you

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