Lead, Customer Due Diligence

**Region**: NSW- Sydney CBD, Remote: Work Anywhere
- **Exciting Permanent Full-Time opportunity within Financial Crime Operations **supporting the UBank Team based in Sydney.**:

- **Be recognised as a leader, empowered to deliver, and succeed.**:

- **Financial Crime and People Management experience is essential.**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a **Lead, Customer Due Diligence**.

**The Role**:
The role is within Financial Crime Operations supporting the UBank team.

As the Lead, Customer Due Diligence, you will be leading and managing a team of analysts responsible for execution of KYC Enhanced Customer Due Diligence to ensure Financial Crime compliance.

**Day To Day Will Include**:

- Lead a team of Analyst who perform KYC analysis for new and existing customers to ensure that NAB meets all appropriate policies and regulatory obligations.
- Manage escalations and lead continuous improvement strategies.
- Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate events, issues, or breaches as they are identified.
- Actively manage and uplift performance of individuals and manage regular 1:1 session.
- Support complex, high-risk financial crime matters, syndicated and remediation investigations and subsequent lodgement of Suspicious Matter Reports (SMR’s).
- Cooperate with key stakeholders & support functions to ensure team’s objectives are met.

**What You Will Bring**:
A natural leader you will have a passion for financial crime operations and making a difference. In addition, applicants will also be expected to have:

- Previous leadership experience within a diverse team with a proven capability to deliver results.
- At least 3 years’ experience in a relevant role within AML/KYC/CDD/ECDD in Financial Institution is highly regarded.
- Excellent understanding of the global financial crime landscape - typologies, crime types and emerging trends, and AML/CFT regulatory frameworks.
- Strong understanding of Customer Due Diligence processes, procedures and controls is highly regarded.
- Excellent communication skills with the ability to communicate with influence and navigate complex conversations.
- Excellent problem-solving skills with high level of attention to details
- Proficiency in Word, Excel, PowerPoint, MS Teams and SharePoint Online.

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect and grow.

**More focus on you**

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here

**Join NAB**
If you think this role is the right fit for you, we invite you to apply.
- **_Please note unsolicited CVs from agencies will not be accepted._