Logistics Operations Team Leader

2 weeks ago

Brisbane, Australia Cochlear Ltd Full time

Change people’s lives and we love what you do Cochlear develops world-leading medical devices that help people hear. As a top 50 medical device company and the market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
- About the opportunity:

- This is a rare opportunity for a Logistics Team Leader to join us in Newstead supervising the day to day execution of distribution, reverse logistic activities and play a meaningful part to helping Cochlear achieve our mission of helping people hear and be heard everyday.
- Reporting to the Logistics Operations Manager, the successful Team Leader will supervise and lead the warehouse team streams by providing guidance and direction, and execution of inventory control practices, whilst ensuring agreed customer service levels are met.
- Accountabilities include:
- Managing daily workflows, prioritisation, and resource allocation to ensure all sales orders are shipped within the agreed service commitment-
- Shipping & Logistics - Oversight & responsibility for ensuring all local labelling activities are completed for identified countries prior to shipment.-
- People Leadership - Training of all staff on existing and new kitting work instructions and procedures and ensuring necessary quality checks are completed and records kept-
- Be a problem solver, and act as the first point of contact for any urgent shipment requests-
- Root cause investigation and resolution of all shipping errors notified by customer service.-
- Helping to protect & further grow the collaborative working culture-
- Providing first line support to regional customer service and logistics teams in relation to all shipping queries-
- Inventory control & goods inwards- To add value to Cochlear in this role you'll be able to demonstrate the following skills, experience and attributes:

- Minimum- Past experience working in a medical device distribution/logistics environment-
- Experience with domestic and international freight management-
- Strong communication skills (both written and verbal). Very good communication skills (both spoken and written)Prior experience with an ERP systemIdeal- Prior experience or exposure to supply chain practicesFamiliarity with Cochlear product range and service offering-
- IATA Dangerous Goods certificate for shipping lithium batteries by air-
- Basic knowledge of data interrogation tools (eg. MS Excel, CoBis, MS Access)Some exposure to people management- Cochlear Summary
- At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.
- #CochlearCareers

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