Project Support Officer

2 weeks ago

Brisbane, Australia Education Full time

**About the Department**:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
**About the Role**:
Responsibilities include, but not limited to;
- Adhering to established business processes to resolve customer requests, including issue investigation, problem solving and escalating unresolved requests as appropriate.
- Using departmental tools and resources (including SAP, Agresso and Excel) to query and retrieve data stored in corporate information systems and databases, and to analyse and present this data in various formats for team reporting purposes
- Providing a comprehensive range of administrative support (e.g. preparation of reports, and correspondence) and identify problems, conduct research, seek expert advice, recommend solutions.
- Reviewing and improving methodologies for processing, maintaining and analysing data to ensure timeliness, data accuracy and efficiency of the processes.

Highly desirable skills and experience;
- Demonstrated experience managing multiple, competing priorities and working with focus and optimism in an environment of complexity and ambiguity.
- Excellent time management skills including working to deadlines, attending to detail at all times.
- Experience ensuring the accuracy, reliability and security of data required for analytical and reporting purposes.
- Problem solving skills and ability to identify creative solutions to emerging problems.
- Superior written and verbal communication skills, and ability to communicate in a clear, succinct and deliberate manner, adjusting the message so that it resonates with different stakeholders.
- Understanding of, or experience in, an education context.
- Knowledge of departmental financial processes and policies.

The Project Officer reports to the Manager, ICT Resources and Initiatives, Customer Engagement, Information and Technologies Branch.
Please refer to the attached role description for any mandatory requirements for this position.
**How to Apply**:

- Please attach a brief resume max 2-pg, including contact details for 2 referees (referees should have an understanding of your relevant previous work history); and
- A brief response (max 2-pg) outlining your suitability for the role.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
LI-PRIORITYThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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