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Customer Service Team Leader

3 weeks ago

Erina, Australia Lendlease Full time

Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities. Our purpose is to create places where communities thrive not only for our clients, but importantly for our employees.

Our Asset Management team at our Erina Fair Shopping Centre have an exciting opportunity for a passionate Customer Service Team Leader to join their team. A full-time and permanent position to ensure the customer service desk is resourced efficiently, and always providing a seamless and enjoyable experience for all our clients and customers.

What you will be doing:

- Responsible for ensuring the customer service function is adequately resourced and managed efficiently
- Acts as a key liaison between centre management and our customers and retailers
- Provides assistance in delivering accurate and timely information to customers to maximise their experience with our shopping centre
- Accountable for consistency of customer service levels across the entire Customer Service Team.
- Trains team members in systems, processes and assists with their knowledge of the centre and customer service pinciples
- Actively facilitates the sale and/or rental of value-add services (including gift card) and/or mobility/community solutions that are offered through the customer service desk to stakeholders.
- Assist with developing and distributing retailer communications where required
- Acts as a front of house contact for operational suppliers and contractors in the shopping centre

About you:

- Experienced in a similar Team Lead / Managerial role, managing rosters, coaching and supporting a front desk team.
- You will demonstrate strong stakeholder management and communication skills with contractors, retailers and customers.
- Strong understanding of reporting to support and maximise experiences in the shopping centre.
- Comfortable working in a fast-paced environment and working face to face with our customers and clients.
- Experience within the Customer Service industry, retail and/or hospitality

Benefits of working at Lendlease:
Work with smart, passionate people in modern workplaces that are collaborative and facilitate agile working. We are a company who thrive on our employee’s wellbeing. Offering benefits and initiatives from subsidised health programs and wellbeing leave to a suite of mental health programs offered to all employees and their families. Balance your career and personal life with work flexibility, purchase additional annual leave and extensive family support benefits.

We embrace the value of a vibrant and diverse workforce and recognise that our people have different experiences and needs at different times. Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success.