Client Enquires Team Leader

2 weeks ago

Erina, Australia myHomecare Full time

**Turn caring into a career with the myHomecare Group.**

Client Enquires Team Leader
Erina
Full Time

We are Looking for a superstar Client Enquires Team Leader with a desire to make a difference.
- Play an important role with a company who cares.
- Generous salary with benefits & perks.
- Develop your career at the leading Provider in the Home Care Package Industry.

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative and passionate team who are constantly striving to get even better outcomes for our clients.

**Does this sound like you?**

We have an exciting opportunity for an enthusiastic and organised Client Enquires Team Leader looking to make a real difference through their work at myHomecare in Erina.

**So, what does the role entail?**

No matter your role with the myHomecare Group, you’ll play a key part in supporting our clients and their families. With us, you’ll become a true leader in the in-home care space - and we’ve got the comprehensive training and development tools to get you there. You’ll be responsible for:

- Leading the growth of new business opportunities through a range of marketing and acquisition strategies.
- Responsible for both inbound and outbound calls of customer enquiries, attending to complex enquires and offering solutions.
- Increase conversion rates through reduction in time enquire and follow up contact.
- Seamless customer experience.
- Look for market trends and informed client data to make better and broader decisions.
- Client Administration, accuracy in customer information gathering.
- Ensure key relationships are developed and maintained with key influences and referral.
- Understanding customer data points and trends to identify key times to make outbound calls.

**We are looking for someone with**:

- Can do attitude who is self-motivated and highly organised.
- Results driven, and proven problem-solving ability.
- Ability to maintain and increase team culture.
- Aged care / community care industry experience preferred.
- Proven experience in a Team Leader, frontline, or operational management position.
- High level of verbal and written communication skills.
- Excellent time management and planning skills with the ability to multitask.
- Microsoft Office Suite and Procura Software experience is desirable.
- The right to work in Australia.
- National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost).
- Proof of Covid Vaccination.

**What will we offer you?**
- **A role with true purpose**: you get to see how you are making a difference in people’s lives every day.
- **Benefits & perks**: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- **Opportunity to grow**: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- **Flexibility**:work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
- **Supportive team with positive culture.

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