Key Account Manager

2 weeks ago

Ivanhoe, Australia Compass Group Australia Full time

**Hospitality Key Account Manager**
- **Be part of the growth in our business**:

- **A rewarding work environment for professional development and career advancement**:

- **A premium brand that will appreciate your dedication to service excellence.**

**_Redefining the notion of 'institutional' dining, Chartwells brings the vibrant experience of High Street food to the world of education. Our commitment goes beyond food; we provide tailored solutions with a primary emphasis on enhancing the value of hospitality services within educational settings._**

**The Person**
- Proven leadership and management skills, with expertise in both people and operational systems
- Experience managing a diverse and complex operation
- Broad experience and a flexible approach to adapting to different challenges and environments
- Proactive and strategic management style, with a focus on delivering consistent results
- 7 days boarding and function activity, possibly early starts or late finishes, flexibility is a must
- Excellent ability to engage with students and build strong, lasting client relationships
- A hands-on leader who thrives on mentoring and developing a high-performing team
- Passionate about food and hospitality, with a commitment to promoting healthy eating habits and enhancing the customer experience
- Strong financial acumen with the ability to manage budgets, analyse P&L reports, and provide strategic insights
- Must have a valid driver’s license and access to a reliable vehicle.

**Key Duties**
- Take a proactive approach in daily operations
- Oversee cost management, ensuring budget targets are met while maximizing operational efficiency.
- Inspire, mentor, and support your team to reach their full potential, creating a positive and motivated work environment.
- Consistently provide outstanding customer service, exceeding the expectations of both clients and students through attention to detail and a customer-first mindset.
- Develop and implement strategies to drive customer engagement and satisfaction, adapting to feedback and evolving needs.
- Ensure all health, safety, and compliance standards are consistently met, maintaining a safe and welcoming environment for staff and customers.
- Monitor and analyse operational performance, identifying opportunities to streamline processes and improve service delivery.

**The Benefits**
- Easy access to 100+ retail discounts
- Opportunity to learn new skills and move to different internal roles
- Access to a wide variety of training & development
- Clear career paths and support to achieve your goals

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