Practice Manager

6 days ago

Ivanhoe, Australia Zanda Speech & Language Full time

**Join Zanda and Make a Difference in Children’s Lives**

At Zanda, we’re dedicated to helping children grow, learn, and connect. We’re a supportive, mission-driven team that brings creativity and care to therapy, incorporating play-based approaches like art, dance, and music. We celebrate our successes together and are committed to creating lasting positive impacts.

**Our Culture and Values**
- **Outcome Focused** - Striving for exceptional results for clients and team.
- **Mission-Driven** - Making a meaningful impact is at our core.
- **Celebrating Wins** - Recognizing every milestone and achievement.
- **Learning & Development** - Committing to growth and professional development.
- **Positive Energy & Fun** - Creating an enjoyable work environment.
- **Resilience & Adaptability** - Embracing challenges with positivity.
- **Diversity & Inclusion** - Building an inclusive, diverse community.

**About the Role**
We’re seeking an experienced Practice Manager with a background in allied health or medical administration. You’ll play a key role in daily operations, client care, and service excellence. Ideally, you have at least three years of experience in a similar setting, are organized, proactive, and excel in managing administrative and customer service functions.

**Position Details**
- **Location**: Ivanhoe hub, Monday, Tuesday, Friday
- **Hours**: 3 days per week, 9-5, with some flexibility around school times.

**Key Responsibilities**
- General administration and client support
- Scheduling, appointment coordination, and client management
- Managing accounts, invoicing, and service agreements
- Preparing weekly reports and managing the clinic’s waitlist
- Office management, ensuring a welcoming clinic environment
- Leading HR, recruitment, and team-building initiatives
- Overseeing client service and retention, training reception staff
- Social media coordination and marketing support
- Compliance and safety, including stock and asset management

**Why Zanda?**
- Flexible part-time role for work-life balance
- Supportive, positive work environment with professional development
- Regular team-building activities and development opportunities
- Hybrid model: mix of work-from-home and on-site days
- Attractive salary and mission-focused, client-centered culture

**Who You Are**
- Professional, personable, with strong organizational skills
- Experience with practice management software (Cliniko, XERO a plus)
- Proactive and skilled in multitasking in a dynamic environment
- Strong team leader, experienced in client service and administration
- Empathetic, patient, and aligns with Zanda’s values
- Why this role excites you and why Zanda is the right fit
- Key achievements that make you ideal for this role
- How you’ll contribute to our positive, mission-driven culture

**Job Type**: Part-time

Pay: $36.00 - $40.00 per hour

Expected hours: 24 per week

Schedule:

- 8 hour shift

**Experience**:

- Medical practice management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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