Room Service Support Officer

3 days ago

Perth, Australia St John of God Health Care Full time

Your role at St John of God Health Care

This role is responsible for high quality customer service and support for the delivery of Room Service to patients to ensure patient satisfaction.

The position is located in the Room Service Support Centre and receives incoming calls from patients across multiple SJGHC Hospitals. The position assists patients with menu inquiries and questions, provides information about their menu choices and enters the meal orders from the room service menu into a meal order database on behalf of the patient.

The Position
- Answer calls from patients and enter meal choices into the Delegate Menu Management system.
- Identify and escalate issues to management as they arise
- Liaise with caregivers across various departments and Hospitals as required.
- Process the call and meal selection efficiently, promptly and accurately.
- Alert special requests/dietary/allergens to appropriate team leader.
- Follow communication “scripts” when processing a patient meal request
- Identify the patient’s needs, clarify information, and provide solutions and/or alternatives.
- Be customer focused and adapt to different personality types of patients
- Have strong verbal communication skills along with the ability to listen to the patient and interpret menu choices

You will have a strong customer service focus, sound understanding of common food allergens and the ability to interpret menus along with the ability to understand the different needs of patients including cultural differences. You will have excellent communication skills including professional phone manner.

It is highly regarded if you have previous experience with therapeutic diets and similar experience in a large hospital setting.

To succeed in this role you will have flexibility to work across all types of shifts including weekends.

We are offering these positions on a casual basis at our Perth CBD office location.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you
- Salary $35.10 to $42.18 per hour (including penalties) plus 11% Superannuation
- Based at Perth CBD office with 40% work from home option
- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

- Novated leasing
- work related expenses
- self-education and
- additional superannuation
- A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
- Employee support through our dedicated free Employee Assistance Program (EAP)
- Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
- End of trip/shower and bike facilities
- Close to public transport

For enquiries contact Lauren Koefoed, Room Service Support Centre Team Leader on 0408 940 173

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