Customer Experience Expert

2 days ago

Epping, Australia O'Brien Glass Industries Limited Full time

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Epping Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running
- ** Days**:Tuesday - Saturday 9.00am - 1.00pm

(Must be flexible on days and hours as they could change depending on workload)
- ** Hours**:Casual
- $37.23ph

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- ** MUST** have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programs

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

  • Customer Experience Expert

    2 weeks ago

    Epping, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.Our Customer Service Team is the first...

  • Customer Service Expert

    7 days ago

    Epping, Victoria, Australia Lombard The Paper People Full time $60,000 - $90,000 per year

    LOMBARD The Paper People own and operate Australia's largest chain of Specialty Retail Party Shops, as well as Distribution Centres in Melbourne, Sydney, Brisbane & Perth, specialising in the sale and supply of catering products to the hospitality industry.We are seeking an enthusiastic and highly motivated person to join the team at our busy EppingParty...

  • Customer Service Team Member

    4 days ago

    Epping, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...

  • Personal Assistant/marketing Expert

    7 days ago

    Epping, Australia Ferro investment group pty ltd Full time

    About Us We are two dedicated and ambitious entrepreneurs who have been working in the fitness/ecommerce industry for the past three years. We are proud of the community we have created over the years and receive great satisfaction when we see others commit and achieve their own goals. As part of this role, you will also be contributing to our ecommerce...

  • customer service

    3 days ago

    Epping, Victoria, Australia Boutique Caravans Full time $40,000 - $60,000 per year

    CUSTOMER SERVICE & ADMINISTRATIVE ASSISTANTBoutique Caravans – Epping, VICFull-Time | On-Site RoleAbout UsAt Boutique Caravans, we're proud to design and manufacture premium Australian-made caravans that deliver style, quality, reliability, and value. Every van we build reflects our passion for craftsmanship, innovation, and exceptional customer...

  • Front Office Receptionist, Patient Experience

    2 weeks ago

    Epping, Australia Epping Family Dental Full time

    **We have a newly renovated dynamic family dental practice in Epping NSW - looking for a Front Office Team Member who loves people and is is keen to grow with us!** **Why work for us?** - Strong team - Positive work environment - Opportunity to have meaningful engagements with patients - On-job training - **Speaks English, Cantonese fluently**: - Bright...

  • Customer Care Specialist

    2 weeks ago

    Epping, Victoria, Australia Platinum Health Supply Group Full time

    The Customer Care Specialist is a key member of Platinum Health Supply's frontline support team, responsible for delivering empathetic, accurate, and timely assistance to our customers across multiple channels. This role supports the company's mission to provide exceptional service and care, ensuring every interaction reflects our values and contributes to a...

  • Customer Service Manager

    6 days ago

    Epping, Australia Southern Cross Care (NSW & ACT) Full time

    The Customer Service Manager is responsible for overseeing and managing the processes and resources of the Customer Service Team as the first point of contact for Southern Cross Care (SCC) clients as they consider accessing our services. As the Customer Service Manager you are responsible for effectively managing a pipeline of suitable clients for vacancies...

  • Customer Service Specialist

    4 days ago

    Epping, Australia Criterion Industries Full time

    **Welcome to Criterion!** Australian family owned and operated since 1981, we are Criterion Industries! We specialise in superior-quality aluminium partitioning systems, sliding systems, doors and hardware accessories, we are consistently designing innovative systems for the commercial and residential building industry. We beleive our core values of...

  • Customer Service Representative

    7 days ago

    Epping, Australia WD-40 COMPANY Full time

    Overview: We are seeking a motivated Customer Service Representative, with impeccable attention to detail and strong communication skills to support our customers (retailers) and a warm and friendly supply chain team. The role involves processing sales orders, liaising with logistics providers (product delivery) and answering customer enquiries. As the first...