Customer Service Officer

1 week ago

Lidcombe, Australia Ausreo Full time

**Introduction**:
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing, tools, machinery and associated accessory products to the residential building and construction industry. We support and encourage our business partners to Build with confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Trade Service Centre Network (over 20 sites across the Eastern Seaboard); and being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver and exceed on company goals and expectations. This is demonstrated in our mission to:

- Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
- Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.
- Opportunity to grow and business that promotes withi.

**Description**:
We have an exciting opportunity for a Customer Services Officer to join our team in Lidcombe, reporting to the Trade Service Centre Manager.

As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.
- Providing excellence in customer service and the customer journey
- Welcome new and existing customers into our showrooms
- Actively promoting Ausreo’s products to generate sales
- Merchandising and Stock Replenishment
- Process sale orders, generate quotations, engage with e-commerce and social media
- Service Centre and office management
- Stock control in the warehouse
- Coordinating production with factory staff
- Coordinating logistics i.e. transport and deliveries
- Effectively communicating with all stakeholders and dealing with difficult customers effectively
- General administration duties

To Be Successful
- Strong communication skills both verbal and written
- Previous experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
- Face to face selling and entrepreneurial spirit
- Highly organised, great at multi-tasking and strong attention to detail
- Strong computer skills and ability to pick up new systems quickly
- Thrives in a team environment but can also work independently
- Good ability to work under pressure
- Driver’s license essential
- Available to work from 6:30 am-4:30 pm

If you have a welcoming approach, show high initiative and provide our customers with a unique experience; then this is the role for you.

Ausreo is currently experiencing growth due to the upturn in infrastructure and commercial construction projects. It is an exciting time to be part of the Ausreo family with opportunities for career development and progression.

To submit your resume, please click the ‘Apply’ button

**Skills and Experiences**:

  • Customer Service Officers

    2 days ago

    Lidcombe, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, Auburn Ruth Everuss Aquatic Centre - Lidcombe NSW 2141** - Great career paths and development with an entrepreneurial organisation - Free facility access - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive...

  • Customer Service Officer

    2 weeks ago

    Lidcombe, Australia Tecside Full time

    Our client is a National leader in the Steel Manufacturing industry with service centres and factories all across Australia. Due to growth, their **Lidcombe **branch are in need of a Customer Service Officer to join their team in either a full time or casual capacity. **What your new role will look like**: - In person and over the phone customer service -...

  • Customer Service Officer

    1 day ago

    Lidcombe, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Customer Service Admin Officer

    6 days ago

    Lidcombe, Australia Country Corn Australia Pty Ltd Full time

    An awesome opportunity has come up with boutique Food Wholesale, Import/Export business located at Lidcombe in vibrant team. This position is for both - someone who is experienced or someone (who is not much experienced) willing to unlearn & learn something different - then move your fingers quick. The position can be flexible for the right applicant -...

  • Customer Service Manager

    3 days ago

    Lidcombe, Australia Manitou Group Full time

    Job Id: 44479 - Job Family: After Sales - Location: Lidcombe, AU, NSW 2141 - Employment Type: Permanent **POSITION OVERVIEW** **As the Customer Service Manager, you will be responsible for driving after-sales service operations across Australia, New Zealand, New Caledonia, and French Polynesia. You will lead a dedicated service team, provide technical...

  • Customer Service Representative

    3 days ago

    Lidcombe, Australia 'COS Full time

    An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars...

  • Vietnamese/ Chinese Customer Service

    2 weeks ago

    Lidcombe, Australia Smart Healthcare Full time

    We are looking for a female staffs to work as an customer service and admin at Lidcombe head office Job description and requirements: *Daily front desk administrative work, such as answering the phone and answering basic questions from customers; - Office administrative organization and computer skills; - Copying, scanning and filing of documents; -...

  • Customer Service Representative

    1 week ago

    Lidcombe, Australia Kennedy Reid Full time

    A global leader in sustainably moving goods - Fantastic, supportive team with WFH Flexibility! - Close to Public Transport and Onsite Parking **THE COMPANY** Our client, a global leader in sustainably moving goods, partners with over 250,000 supply chains across the Globe and plays a crucial part in connecting people and businesses to our everyday life's...

  • Customer Service Team Leader

    3 days ago

    Lidcombe, Australia 'COS Full time

    **We are seeking a Customer Service Team Leader who is passionate about providing excellent customer experience and continuous service improvement, this is the role for you!** - ** Deliver best practice customer experience**: - ** Play a part in one of the industry’s largest Omni-Channel Contact Centres**: - ** Forward thinking and innovative culture,...

  • Customer Service Team Leader

    3 days ago

    Lidcombe, Australia 'COS Full time

    **We are seeking a Customer Service Team Leader who is passionate about providing excellent customer experience and continuous service improvement, this is the role for you!** - ** Deliver best practice customer experience**: - ** Play a part in one of the industry’s largest Omni-Channel Contact Centres**: - ** Forward thinking and innovative culture,...