National Workcover Support

6 days ago

North Ryde, Australia Demant Full time

Who is Audika?- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.- We are looking for customer service professional to be a National WorkCover Support If you are interested in helping people, keep on reading This is the role for you.- The Role:
- You will work closely with Audika Clinics, Our Clients, Insurers and Lawyers to meet the needs of WorkCover clients and ensure that claims for hearing devices are processed in a timely fashion. You will coordinate with Audika clinic network to ensure that they are fully aligned & supportive of WorkCover client related tasks required in clinics. You will liaise with different parties from receipt of client referral to fitting of devices and maintenance of WorkCover clients. You will collaborate with national network of lawyers with regards to progressing and reporting client progress through the legal claim process. You will also connect with insurers, prepare quotes and invoices and ensure prompt payment.- Skills:
- Customer Service
- Excellent time management
- Self-driven
- Clear and articulate in communication
- Responsibilities:
- Faithfully and diligently perform the duties and exercise the powers consistent with this position
- Comply with all laws applicable to this role
- Ensure the health and safety of other employees and visitors to the workplace by complying with company’s Work, Health & Safety policies and guidelines
- Represent the business with professionalism, demonstrating our core values of We are Team Players, We Create Innovative Solutions, Can-Do attitude and We Create Trust.in all interactions.
- What's in it for you- Permanent Full Time
- Competitive salary + Super
- Supportive hearing care team
- Professional development through clear career path and professional training
- MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia
- Online Wellbeing Center - a platform offering activities, workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts
- Our Values:
- Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.- We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.- We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

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