Assistant, Venues

**Job no**: 564742
**Work type**: Full-time
**Location**: Melbourne - Burwood
**Categories**: Hospitality
- Melbourne Burwood location
- Full-time and continuing
- HEW 4 $74,006 - $78,447 + 17% Superannuation (pro rata, part time)

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**As a Venues Assistant, you will**:

- Provide customer and hospitality services to staff and guests to the university and OUR Workplaces including set up and pack up of shared kitchen facilities, along with order and restocking of consumables.
- Clarify expectations and respond promptly to requests, queries, or complaints to ensure staff and guest needs are met within agreed standards and timelines.
- Build productive relationships with a diverse range of stakeholders including staff and guests and technical teams to ensure a streamlined service offering in OUR Workplaces.
- Contribute feedback and suggestions and identify situations in which change is needed to improve service levels.
- Adopt new ideas and approaches and learn from various points of view and confirm understanding

**To be successful, you’ll have**:

- Completion of an Associate Diploma level qualifications with relevant work experience or a certificate level qualification with post-certificate relevant work experience
- Completion of a post-Trades Certificate or Advanced Certificate and extensive relevant and on the job training; or
- An equivalent combination of relevant experience and/or education/training.
- Experience in providing customer service and support to a wide range of internal and external stakeholders
- Experience working in an environment which dictates high standards of protocol, attention to detail and professionalism.

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

**Applications for this position close at 5;00pm, Sunday 2**nd** February**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 20 Jan 2025 AUS Eastern Daylight Time
**Applications close**: 02 Feb 2025 AUS Eastern Daylight Time