Advisor Client Advisory

**Advisor, Client Advisory and Support**

**Grade: Clerk Grade 7/8**
**Duration: Full Time Ongoing**
**Location: Revenue NSW Offices Parramatta, Lithgow, Maitland, Gosford, Wollongong**

This is an exciting opportunity to join Revenue NSW as an Advisor, within our Client Advisory and Support team. This is a full time, ongoing role within our Fines & Debt division.

**What You Will Be Working On and Why This Is an Exciting Role**

**What we do**

You will be part of a highly skilled team in a dynamic and fast paced collaborative environment. As part of the greater team you will lead and contribute to the effective delivery of services to our Business Partners.

Your team is responsible for coordinating and supporting the management of Business Partner relationships for over 200 internal and external stakeholders.

**You will be able to**:

- Build strong relationships within a complex and diverse environment
- Provide advice in line with strategic and operational plans to support business partner interests.
- Support the delivery and management of services under the partnership agreements.
- Deliver KPI and audit compliance reporting.
- Meet regularly with business partners both virtually and in person, providing updates and feedback on performance and results.
- Support the implementation of continuous improvement initiatives to support the delivery of services on behalf of business partners.

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of service, integrity, trust, and accountability drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

**The Transformation you will experience in this role will further develop your skills including**:

- Stakeholder engagement and support
- Decision making and influencing
- Complex communications and planning

With these skills and our training programs, you will be encouraged and supported to work towards your career goals.

An exciting initiative to help you develop your career includes our unique “View From A Different Desk” program which allows you to spend time in another business unit or team, this can help you decide on a career direction or goal.

**Why You Will Like Working Here**

Our Vision is “To be the worlds most customer centric government”.

To achieve this, we live our values of Service, Integrity, Trust and Accountability in our day-to-day roles, helping to improve the experiences of our 8 million customers.

**The key themes of our strategy are**:

- Customers & community at the centre
- People and inclusion at the heart
- Partner collaboration at its best

We also have a dedicated DCS People and Culture Strategy to help us keep people and inclusion at the heart of everything we do and create the best possible employee experience for all of you.

**Our exciting benefits include**:

- Genuinely flexible working arrangements.
- Accessible & well equipped offices.
- Wellbeing programs and resources available.

Excellent career development and learning opportunities across the Department of Customer Service, including:

- Revenue NSW
- Service NSW
- Better Regulation Division
- Digital NSW
- Customer, Delivery & Transformation

Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Revenue NSW is part of the DCS and is the state’s principal revenue management agency. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

**What Type of Person Will Be Successful?**

**You will be successful in this role if you**:

- Have demonstrated experience in supporting business partner relationships and stakeholder engagement
- Have strong communication, negotiation, influencing and time management skills
- Deliver business results
- Can plan, problem solve, analyse and make decisions
- Manage competing priorities, considering legislative requirements and business partner expectations
- Are enthusiastic and innovative
- Are team oriented and can also work autonomously

If you have been looking for roles involving stakeholder or relationship management then this role is going to be interesting for you.

**How To Apply**

We are growing our team and we would love to learn more about you.

**Please send us**:

- A copy of your resume (up to 5 pages)
- A cover letter that outlines why you are a good