Customer Advisor

Customer Advisor - Colac - 12 month opportunity
- Job number: 800318
- Primary position location: VIC- Geelong & South West region
- Category: Banking & Financial Services
- Category: Retail/Consumer
- Work type: Permanent Part time
- Closing at: May 24 2025 - 23:55 AEST

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- **Branch role in Colac on a 12 month contract**:

- **Be supported to grow your career at NAB**:

- **Learning is a daily part of the job**:

- **Work in a collaborative and inclusive team environment**:

- **Monday to Friday 30+ hours**

**Branch Customer Advisor**

Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you.
- We are empowered to make a positive difference for customers and communities
- Everyone is given the opportunity to learn, grow and achieve.
- We set bold ambitions and clear expectations to get the best customer outcomes.

You will become part of their financial journey from start to finish as you develop and grow into a banking professional, the **Customer Advisor** role is the perfect opportunity to kick start your career. To learn more about this **CHALLENGING** yet **EXCITING** role, please continue reading below

**In this role, you will**
- Support our **Colac**branch by being the first point of contact for our customers
- Put customers at the centre of everything you do.
- Work with your customers to understand their evolving needs and challenges and identify the most suitable products and services.
- Ensure our customers receive a seamless, consistent, and customised experience every step of the way
- Assist our customers with account opening, unsecured lending and banking transactions
- Ensure all customer details are accurate and up to date
- Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
- Undertake ongoing training and development to enhance your career development

**What you’ll bring**:

- A passion for delivering an amazing experience to customers
- An unwavering commitment to quality, with the will to go the extra mile
- Passion for doing what is right even when it is hard
- An ability to work collaboratively as a team
- Resilience, self-motivation and energy to create our signature customer experience
- A willingness to learn
- A keen eye for detail
- An appreciation for inclusion and the diversity of our customers

**The Hours**

Join our team in this role within the hours **9:15am - 4:15pm, Monday to Thursday and 9:15am - 5:15pm Friday.**

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

If you think this role is the right fit for you, we would love to hear from you.

Unsolicited CVs from agencies will not be accepted.

**Unlock your potential as a Customer Advisor and thrive in a growth centric environment. Join us today to start the journey of your life-long career