Strategic Account Manager, Assistance

**Location: Brisbane, Sydney or Melbourne Australia**

**Role Purpose**:
Reporting to the Head of Assistance, Sales & Distribution, the Stategic Account Manager is responsible for the proactive and strategic management of accounts in the Allianz Partners International Assistance line of business. Time will be spent managing existing relationships and developing the accounts by identifying new opportunities to cross sell our wide range of products.

The role will have a key focus on partnering with existing accounts, appropriately prioritising those accounts, driving profitable and sustainable acquisition and growth while identifying synergies between partners to capitalise on cross selling or account expansion/retention opportunities.

**Key responsibilities include**:
**Management and Development of Accounts**
- Manage designated accounts as set out in the Allianz Partners Sales and Distribution Account Management Framework
- Conduct annual reviews with designated accounts as described and set out in existing and current Annual Review Methodology.
- Maintain regular contact with clients, building strong relationships through the implementation of rigorous Sales Call Cycles and Sales Disciplines, to ensure satisfaction in product offerings and services provided.
- Co-ordinate / have oversight into all interactions with designated accounts, including but not limited to:

- commercial reviews
- product updates / development
- new product rollouts
- Build internal relationships to support the effective development and management of accounts and whole of business objectives.
- Assists in executing Allianz Partner’ simplification and standardisation strategies by driving clients to implementing the relevant Service Delivery Catalogue
- Work closely with Digitalisation, Organisational Management and Allianz Technology teams to help form discussions with Client’s surrounding technology roadmaps specific to each account.

**Establish New Business Opportunities**
- Conduct regular portfolio prospecting and verification in order to ensure the viability of sales campaigns and portfolio growth. Prospecting should be undertaken whenever possible and in between other activities and should include networking for business growth opportunities.
- Develop and maintain effective relationships that may reasonably provide future business opportunities.
- Maximise the gross margin on each sale. Minimum levels of margin must be maintained, consistent with budget requirements.

**Market Intelligence**
- Develop and share within the organisation, industry, market and customer intelligence.
- Monitor and report on competitor behaviours as relevant to the market. This would include notifying the underwriting team of new product developments and pricing by competitors.
- Undertake, conduct and analyse research relating your designated market with a view to developing and improving service in line with customer and industry needs.

**Administration, Reporting and Client Presentation**
- Create and conduct best practice client presentations and proposals in line with the Allianz Partners Sales and Distribution Account Management Framework
- Manage the continual improvement of report production by working closely with Operations teams to build deeper client insights and value
- Compilation and delivery of monthly client meeting reports to summarise general activity measures and activity requirements with agreed updates
- Timely delivery of monthly reports to agreed distribution lists.

**Risk and Compliance**
- Ensures area of responsibility is compliant with all regulatory, legislative and internal compliance obligations.
- Accountable for ensuring policy and procedures are clear and adhered to.
- Identify, document and communicate risk and compliance exposures including fraud and corruption in operational areas or departments.
- Report and escalate risk and compliance related concerns, issues and failures to management.
- Complete required risk management reviews and questionnaires within approved timeframes
- Integrate compliance obligations, risk assessment and the risk management process into business practices
- Actively participate in the management and resolution of risk and compliance related incidents, issues including fraud and corruption risks
- Demonstrate leadership and commitment to a safe working environment ensuring all workplace health and safety initiatives are clear to all team members
- Behave as required by the Company’s Policies and Procedures, Code of Conduct and values (connected, responsible, trust, excellent, caring)
- Ensure that all business proceedings are conducted in a manner which is professional, legal and ethical
- Ensure adequate controls are in place to prevent, detect and mitigate fraud and corruption risks

**Stakeholder Relationships**
- Ensure that relevant change management plans and communication strategies for all-new initiatives, campaigns, tender submissions, client on-boardings and of