Client Service Officer

1 day ago

Hobart, Australia Federal Court of Australia Full time

**Position Overview**

This position is primarily responsible for the provision of services directly to the judiciary in specific locations and the public both locally (face to face) and/or nationally (as part of a dispersed national team).

Staff working in Location Based Support will provide a pivotal role delivering local services directly to the judiciary and face-to-face clients attending court locations. Staff in Location Based Support are located in a specific registry location to provide support at a local level. Staff within this stream report to a Location Based Team leader, either Manager Court Operations or Director Court Operations, depending on the location’s size and structure.
SSH and Location Based Support staff integrate across areas of responsibility to provide a holistic service to judges, staff, litigants and the profession.
This position may be required to work in either the SSH or Location Based Support across any of the streams of work managed by the respective teams. There is an expectation that regular role rotation and cross skilling will take place to ensure all staff maintain a broad range of skills.

**Key Responsibilities and Duties**

The responsibilities of the position are to:

- provide information and advice relating to court services, procedures, processes and forms as well as external options to clients to assist them to resolve their enquiries and issues
- progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support and receiving and reconciling court fees and charges
- assist in the management of complex cases through the case management system
- Identify issues and contribute to the resolution of problems.
- schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution
- liaise with a range of internal and external stakeholders including Judge’s chambers, Registrars and their support staff, managers, legal practitioners, community organisations and other service providers to assist the resolution of cases
- coach employees, identify training needs and provide quality assurance
- collate, analyse and produce reports as required, and
- Assist Registrars as required.

**Selection Criteria**
- A demonstrated record of success in the provision of service to clients involving working directly with the general public and a demonstrated understanding of and commitment to providing client focused services in a high volume environment.
- A demonstrated high level of organisational, analytical and problem solving skills, the ability to use initiative and work independently and the ability to prioritise work to meet deadlines.
- A demonstrated ability to work well in a team, foster a positive team environment and demonstrated experience coaching and training colleagues (or related experience).
- A demonstrated capacity to communicate effectively both orally and in writing with people from a wide range of backgrounds, including clients, other staff members, the judiciary and senior management. This will include a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.
- A demonstrated ability to contribute to and support change in the workplace including a strong ability to identify opportunities for process improvement. In addition, quickly acquire a sound working knowledge of court procedures, guidelines and policies.

  • Client Service Officer

    1 week ago

    Hobart, Australia HAYS Full time

    Full Time Client Service Officer role based in Hobart CBD working with a growing Financial Planning Firm. **Your new company** Based in the Hobart, this Financial Planning Firm provide premium service to a wide range of clients with the aim to remain a business with a personal touch and also depth of experience and talent. Due to their outstanding customer...

  • Client Service Officer

    1 week ago

    Hobart, Australia HAYS Full time

    Full Time Client Service Officer role job based in Hobart CBD working with a Financial Services Business **Your new company** Based in the Hobart CBD, this Financial Service business provide premium service to a wide range of clients with the aim to remain a business with a personal touch and also depth of experience and talent. **Your new role** As the...

  • Client Services Administrator

    7 days ago

    Hobart, Australia Findex Full time

    Our friendly and collaborative SMSF Team is looking for a **Client Services Administrator**for a **12-month maternity leave contract**to be based in our **Hobart or Mildura office**. You will be helping the team with a variety of administrative tasks to ensure they remain on track with providing the best possible service to our valued clients! **What will...

  • Client Services Administrator

    2 weeks ago

    Hobart, Tasmania, Australia FINDEX Full time $50,000 - $80,000 per year

    Our friendly and collaborative SMSF Team is looking for a Client Services Administrator for a 12-month maternity leave contract to be based in our Hobart or Mildura office. This is a full-time, permanent, onsite position. We are open to considering a part-time working arrangement for the right candidate.Our friendly and collaborative SMSF Team is looking for...

  • Client Services Administrator

    5 days ago

    Hobart, Tasmania, Australia Findex Full time $45,000 - $60,000 per year

    Job Description Our friendly and collaborative SMSF Team is looking for a Client Services Administrator for a 12-month maternity leave contract to be based in our Hobart or Mildura office . You will be helping the team with a variety of administrative tasks to ensure they remain on track with providing the best possible service to our valued...

  • Client Service Officer

    1 day ago

    Hobart, Australia Demant Full time

    Permanent Part time - Location - Hobart Clinic - Must be available to work Mon & Tues(8:30am - 4:30pm) **WHO IS AUDIKA** - Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing...

  • ▷ Immediate Start! Client Services Officer

    3 weeks ago

    Hobart, Australia Tasmanian Government Full time

    Department of Health Hospitals & Primary Care - Hospitals Sth Hospitals Sth - SAA&CS Applications must be submitted by Sunday 02 November, 2025 11:55 PM Sunday 2 November, 2025 11:55 PM AEST Award/Classification: Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2 Employment type: Full Time Region: South Location: The supportive...

  • Client Services Coordinator

    1 day ago

    Hobart, Australia Collins SBA Full time

    **The role purpose**: The purpose of this role is to provide high level administrative support to the professional accounting team at Collins SBA. Our Client Services Coordinator are confident to work with other team members and our valued clients. Many have experience working in the financial services industry. **Key Responsibilities**: Our team members...

  • Client Services Coordinator

    1 week ago

    Hobart, Australia IntoWork Australia Full time

    **Location**: - Hobart, Tasmania**Category**: - Not for Profit and Charities **Work type**: - Permanent **Client Services Coordinator** FindStaff are currently seeking an experienced and enthusiastic Client Services Coordinator to join our sister company - Interact Australia in Hobart, TAS. - Not for profit - Generous Salary Packaging Options - Full...

  • Food Services Officer

    1 week ago

    Hobart, Australia Tasmanian Government Full time

    Department of Health Hospitals & Primary Care - Hospitals Sth Hospitals Sth - Hospital Support Servs Applications must be submitted by Sunday 13 October, 2024 11:55 PM **Position details**: **Applications close**: - Sunday 13 October, 2024 11:55 PM AEST**Award/Classification**: - Health and Human Services (Tasmanian State Service) Award, General Stream,...