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Customer Service Officer

3 weeks ago

Doncaster, Australia Charterhouse Full time

A great part time, 3-month opportunity to work for a growing and diverse council in the Eastern Suburbs
- **Eastern suburbs | Monday to Friday, 3-5 hours per day**:

- **Local Government experience is advantageous**:

- **Previous experience in a high-volume call centre is essential**

You will join an encouraging and inclusive team located in the eastern suburbs that places emphasis on delivering high-quality customer service experiences to members of the community. They are a well reputable and supportive team that work together towards a progressive change in the lives of community members. You will contribute your skills to ensure all inquiries that come through the call centre are resolved in a timely manner, with due diligence. You will work 22-25 hours per week.

**You will be responsible for**:

- Providing accurate information to community members to resolve their inquiries
- Learning the council’s operations and being aware of any applied changes
- Delivering high quality customer service to a high-volume Call Centre while contributing to KPI’s, individually and as a team
- Maintaining a great image of the Council in all your communications with members of the community
- Ensuring all actions comply with all regulatory requirements
- Liaise with and transfer to relevant departments when required

**To be successful you will have**:

- Previous experience a high-volume call centre
- Demonstrated experience using customer management or other systems
- Local government experience is ideal.
- Excellent communication skills, written and verbal
- Positive and proactive attitude towards work
- Dispute handling and problem-solving skills

**Benefits**:
In return you will be rewarded with the opportunity to get your foot in the door to work for a Local Government. You will be working for an innovative and community focussed organisation.

Please APPLY today or contact Natalie

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.