Initiative Lead

**Req ID**: 81823
**Department**: AR Customer Services Ops Operations Performance
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As an Initiative Lead in our Customer Service Operations, Strategy & Transformation team, you’ll play a key role in helping lead the delivery of the strategic initiative “Collections Uplift Program” for CSO. You will be the person that connects all the dots across multiple teams to enhance our collections capabilities and ensure that we meet the expectations of our customers and live up to our purpose.
Your role will involve working closely with various departments, including Operations teams, Risk, Technology and Legal, to deliver a project that meet the expectations of our customers and stakeholders. You will do this with a lens on the future to ensure that what we build is suitable for now; but also sets us up for success as we deliver on the Retail Strategy. You will be skilled at ensuring that the backlog of work remains current and that the work is delivered in line with ADF principles.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: 12 Months Fixed Term contract
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Work Hours**: Full time
What will your day look like?
**As an Initiative Lead, you will**:
Lead the planning, execution, and delivery of strategic initiatives, ensuring they are completed on time, within scope, and within budget
Collaborate with cross-functional teams to define project objectives, deliverables, and success criteria
Develop and maintain detailed project plans, including timelines, milestones, and resource allocation
Monitor project progress and performance, identifying and addressing any issues or risks that may arise
Communicate project status, updates, and outcomes to stakeholders, including senior leadership
Ensure alignment of initiatives with organizational strategy and goals
Foster a culture of continuous improvement by identifying opportunities for process optimization and efficiency gains
Provide leadership and guidance to project teams, fostering a collaborative and high-performance work environment
Ensure customers are at the forefront of decision-making, prioritizing their needs and expectations in all initiatives
Think about the future when redesigning processes and systems, ensuring sustainability and long-term success
Live up to our purpose by aligning initiatives with our core values and mission
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Proven experience in leading and managing complex projects or initiatives, preferably in a corporate or consulting environment
Strong project management skills, including proficiency with project management tools and methodologies.
Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
Strong analytical and problem-solving abilities, with a focus on delivering results
Ability to work effectively in a fast-paced and dynamic environment
Experience in change management and process improvement is a plus
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
23/01/2025, 11.59pm, (Melbourne Australia)