Cleaning Operations Supervisor

WHY CITY?
City FM is a rapidly growing global leader in Facilities Management. In Australia, we stand as one of the largest privately owned companies in our field. Since 2009, we've been delivering top-notch facilities management, engineering, and cleaning solutions to some of the country's biggest retailers. Our commitment is to partner with businesses to ensure safe, successful, and sustainable outcomes, always delivered on time and within budget.
THE OPPORTUNITY
As a dynamic and energetic self-starter, reporting to the City State Manager, you will effectively manage and lead a team to successfully deliver cleaning services and standards for multiple sites in your designated region of Canberra
Your role will manage cleaning standards via Audit results, achieving contractual service level KPI’s, meeting budgets and ensuring adherence to all OH&S compliance requirements.
You will also effectively manage the cleaning services team, recruitment requirements, Payroll exception & event management for your team member.
**Your key responsibilities will include**:

- Multi-site management and leadership of a diverse and geographically spread service delivery team.
- Manage cleaning operations by developing and managing work schedules, assigning and monitoring work, implementing productivity standards, resolving operational challenges, maintaining reference manuals and implementing new procedures.
- Ensure that all services are delivered safely, efficiently and to 100% of specifications and compliance.
- Liaise with the Head of Cleaning regarding any OHS&E opportunities you and or your team during the delivery of service.
- Provide leadership by ensuring team members understand performance targets and goals and that team members are properly trained and inducted for their roles.
- Establish an environment that encourages continuous improvement and quality outcomes.
- Frequent travel to remote/regional sites.

**To be considered for this role you will have / be**:

- 3/5 years’ plus of supervision experience of dynamic team in customer service industry.
- Certificate IV Asset Maintenance (Cleaning Operations Management) - of benefit but not essential.
- Proven high level of customer service and management skills across diverse team/skill set.
- Demonstrated problem solving, strong analytical and project management skills.
- Proven organisational skills and ability to manage multiple tasks and staff rosters.
- Excellent verbal and written communication skills.
- Intermediate IT skills re Microsoft Office (Word, Excel & Outlook)
- Full Drivers licence.
- Working With Children Check

What’s in it for you?
- Security with a permanent full-time position.
- We provide tools of the trade - A company vehicle fully maintained, mobile phone and laptop.
- An inclusive, diverse, and supportive team.
- Tailored personal career development.
- A global company with boundless opportunities as we continue to grow.

The primarily location for this role is predominantly Canberra and requires a regular visitation program to sites.
If you're excited to join a growing Australian Facilities Management business, we’d love to connect with you Send us your cover letter and resume to apply.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals.