Complex Care Coordinator

Permanent Part time 0.6- 0.8EFT role based in Hawthorn
- Not for Profit with salary packaging benefits & work life balance
- Collaborative and highly skilled supported team environment

**About Access Health and Community**

With a 150-year history and caring at our centre, our vision at Access Health and Community (AccessHC) is to build healthier lives together. We have a dedicated and experienced team of over 400 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do and contribute to improving the wellbeing of the community every day.

**About the role**

Reporting to the AOD Manager, The Complex Care Coordinator position will work with Care Teams for individuals who would benefit from receiving a coordinated response: for example, there is organisational stress, there is a period of transition such as moving to adult services or changing regions, and multiple organisations or statutory authorities are involved.

The Complex Care Coordinator will have extensive knowledge of mental health, AOD and related services and be skilled in working collaboratively with external service providers across the health and community services sector. The key aspects of the role include developing, implementing and reviewing collaborative care plans with the care team, maintaining regular contact with the care team, facilitating well-structured care team meetings, providing support and guidance at critical points and monitoring to ensure tasks are completed within agreed timelines. The Complex Care Coordinator works to assess and document the effectiveness of the agreed service responses.

This permanent part time role with the flexibility to work part time hours of either 0.6 or 0.8 EFT.

**What you will be doing**
- Develop, implement, and review collaborative care plans in conjunction with the care team and DFFH Complex Care Teams
- Maintain regular contact with the care team to ensure seamless coordination of services
- Facilitate well-structured care team meetings to discuss client progress and adjust care plans as necessary
- Provide support and guidance to clients and the care team during critical points in their care journey
- Review resources in existing care teams and explore opportunities for further support to improve outcomes
- Monitor and evaluate the effectiveness of agreed service responses, making adjustments as needed to ensure optimal outcomes
- Collaborate with external service providers across the health and community services sector to ensure comprehensive care for clients
- Assess and document the effectiveness of service responses, maintaining detailed records for reporting purposes

**What you will bring**
- Key Selection Criteria_
- Relevant tertiary qualifications in a mental health or alcohol and other drug field (such as social work, occupational therapy, psychology, nursing or similar discipline)
- Relevant work experience with a minimum of 3 years’ experience working with clients with multiple and complex needs (including severe mental health, AOD, PreMACNI and MACNI and other co-occurring conditions)
- Demonstrated experience in care coordination roles and/or working with complex care teams within a goal-directed, recovery-oriented approach and the ability to coordinate and direct care plans for clients presenting with a broad range of complex psychosocial needs
- Demonstrated skill and experience in clinical risk assessment and management and record keeping
- Excellent understanding of mental health and alcohol and other drug (AOD) treatment services and referral pathways
- Understanding of harm minimisation and reduction principles and commitment to work with a recovery-oriented model

**Attributes**
- The ability to maintain high level assessment documents, client records, reports and case notes
- Well-developed interpersonal and communication skills and the ability to work as part of a team
- The ability to work respectfully and creatively with diverse populations including culturally and linguistically diverse communities, First Nations Australians and the LGBTIQA+ community
- The ability to take initiative in the workplace, be flexible in your approach and be a self-directed learner
- Effective time management and prioritisation skills
- High level of accuracy and attention to detail
- Strong analytical and problem solving skills
- Demonstrated behaviours consistent with AccessHC values
- Experience using electronic health records and reporting software, including TrakCare (desirable)

**Access Health and Community Culture and Benefits**

At AccessHC, we offer more than just a fulfilling career; we invest in our people and provide an environment where you can thrive in a culture of collaboration and support. Our team members share commitment and passion to make a positive impact and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging.

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