Business Partner Retention Support

7 days ago

Brisbane, Australia CoAct Full time

**Introduction**:
Ready for an exciting journey? Become a key member of our team as a Business Partner Retention Support - and guess what? You get to work from the comfort of your home

**Description**:
What you can expect

You'll be at the forefront of driving success by nurturing relationships with key account service partner leaders and fine-tuning our retention support processes for optimal performance and revenue growth.

Your role will involve diving deep into the outcomes and quality of retention support across all Employment Services Areas (ESAs), pinpointing areas for enhancement, and coaching leaders to boost their effectiveness. Working closely with our partners and BP- Service Partner Performance, you'll lead the implementation of strategies to boost retention rates and exceed budget targets.

But that’s not all You'll also coach service partner leaders on best practices, covering everything from improving claim conversion rates to enhancing post-placement support.

Get ready to unleash your potential and shape the future of retention support with us

**Skills and Experiences**:
Personal Attributes

Strong interpersonal and communication skills, with the ability to work cordially with partners in a coaching and mentoring capacity
High attention to detail, out-of-the-box thinking, and problem-solving attitude, with a focus on optimising retention support processes and enhancing performance
Collaborative mindset, with the ability to work collaboratively with cross-functional teams to implement strategies and initiatives effectively

Value-Add Experience and Qualification

Extensive experience in the Disability Employment Service (DES) sector, with a strong understanding of the Documentary Evidence for Outcomes guidelines, Deed, and claiming processes within ESS Web
Proficiency in data analysis and interpretation, with the ability to identify trends, patterns, and areas for improvement
Ability to interpret and work towards set budgets, ensuring alignment with financial objectives

Check Out Our Epic Benefits

Remote work and Flexible working arrangements
Competitive Salary Packaging
Home office set up allowance
Mobile, health and wellbeing allowance
Additional wellbeing leave (extra 13 days on top of your annual and personal leave entitlements)
Corporate health insurance discounts
Employer of Choice in The Australian Business Awards 2021

Your Next Steps

At CoAct, diversity and inclusivity are core values. We believe in equal opportunities for all and welcome qualified applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age.

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.

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