Business Partner Retention Support

2 days ago

Brisbane, Australia CoAct Full time

**Introduction**:
Ready for an exciting journey? Become a key member of our team as a Business Partner Retention Support - and guess what? You get to work from the comfort of your home

**Description**:
What you can expect

You'll be at the forefront of driving success by nurturing relationships with key account service partner leaders and fine-tuning our retention support processes for optimal performance and revenue growth.

Your role will involve diving deep into the outcomes and quality of retention support across all Employment Services Areas (ESAs), pinpointing areas for enhancement, and coaching leaders to boost their effectiveness. Working closely with our partners and BP- Service Partner Performance, you'll lead the implementation of strategies to boost retention rates and exceed budget targets.

But that’s not all You'll also coach service partner leaders on best practices, covering everything from improving claim conversion rates to enhancing post-placement support.

Get ready to unleash your potential and shape the future of retention support with us

**Skills and Experiences**:
Personal Attributes

Strong interpersonal and communication skills, with the ability to work cordially with partners in a coaching and mentoring capacity
High attention to detail, out-of-the-box thinking, and problem-solving attitude, with a focus on optimising retention support processes and enhancing performance
Collaborative mindset, with the ability to work collaboratively with cross-functional teams to implement strategies and initiatives effectively

Value-Add Experience and Qualification

Extensive experience in the Disability Employment Service (DES) sector, with a strong understanding of the Documentary Evidence for Outcomes guidelines, Deed, and claiming processes within ESS Web
Proficiency in data analysis and interpretation, with the ability to identify trends, patterns, and areas for improvement
Ability to interpret and work towards set budgets, ensuring alignment with financial objectives

Check Out Our Epic Benefits

Remote work and Flexible working arrangements
Competitive Salary Packaging
Home office set up allowance
Mobile, health and wellbeing allowance
Additional wellbeing leave (extra 13 days on top of your annual and personal leave entitlements)
Corporate health insurance discounts
Employer of Choice in The Australian Business Awards 2021

Your Next Steps

At CoAct, diversity and inclusivity are core values. We believe in equal opportunities for all and welcome qualified applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age.

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.

  • Retention Manager

    7 days ago

    Brisbane, Australia Queensland Country Bank Full time

    Share Job description Posted Thursday, 9 October 2025, 10:00 am - Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances. **Retention Manager** - We have an exciting new opportunity for a motivated Retention Manager to join our Retail Banking Team in the Townsville or Brisbane Office. As...

  • Retention Specialist

    2 weeks ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Retention Specialist - Full time permanent position based in Brisbane - Drive excellent customer experience - Grow a career within lending **How will I help?** You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to...

  • Retention Manager

    7 days ago

    Brisbane, Queensland, Australia Queensland Country Bank Full time $80,000 - $120,000 per year

    Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.Retention ManagerWe have an exciting new opportunity for a motivated Retention Manager to join our Retail Banking Team in the Townsville or Brisbane Office.As the Retention Manager you will be responsible for providing exceptional Member...

  • HR Business Partner

    2 weeks ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    Newly created position with the scope to truly make the role your own - Career development opportunities, grow with the business. - Ability to influence change and key people projects in an innovative, thriving b **About our Client** Troocoo are proud to be partnering with MOCO Food services in their search for a Human Resources Business Partner. Founded...

  • Retention Analyst

    1 week ago

    Brisbane, Australia Great Southern Bank Full time

    Great southern Bank is seeking a skilled and experienced retention insights and reporting professional to join its CX department. As the bank continues to strengthen its focus in the Australian Home Loan Market, this new role will be responsible for providing proactive insights to support ongoing retention activity. **The opportunity** Key areas of...

  • HR Business Partner

    3 days ago

    Brisbane, Queensland, Australia OLAM Full time $90,000 - $120,000 per year

    Be at the heart of strategic HR initiativesGain national operational exposureDevelop skills in a global organisationWork in a dynamic, supportive environmentDrive meaningful change and improvementJoin Olam Agri as an HR Business Partner and lead critical HR initiatives.About UsOlam Agri is a leading global agri-business, renowned for transforming food, feed...

  • Retention Specialist

    2 weeks ago

    Brisbane, Australia Westpac Full time

    Full time permanent position based in Brisbane - Drive excellent customer experience Grow a career within lending **How will I help?** You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and...

  • Human Resources Business Partner

    2 weeks ago

    Brisbane, Australia Allianz Partners Full time

    16003 | Human Resources | Professional | custPositionClusterCSB | Allianz Partners | Full-Time | Permanent *** **Your role as the Human Resource Business Partner**: The HR Business Partner provides strategic and operational consultative service to the business in all facets of Human Resources Business Partnering; including Employee & Industrial Relations,...

  • Member Retention Officer

    2 weeks ago

    Brisbane, Australia United Workers Union Full time

    MEMBER RETENTION OFFICER - MEMBER ENGAGEMENT UNITED WORKERS’ UNION The United Workers Union is seeking a highly motivated Member Retention Officer. The role can be based in Sydney, Melbourne or Brisbane. The Member Retention Officer is responsible for engagement and retention of union members using both digital tools and direct engagement activities like...

  • Performance & Reward Business Partner

    2 days ago

    Brisbane, Australia QIC Full time

    Performance & Reward Business Partner Are you passionate about shaping competitive and attractive international compensation programs? We are looking for an experienced Performance and Reward Business Partner to join our team on a 12 month contract basis to support the Head of P&R in designing, implementing, and evaluating our compensation and benefits...