Resident Liaison Officer

2 days ago

Kidman Park, Australia ECH Full time

**Resident Liaison Officer**

This is a fabulous opportunity to work collaboratively with a range of residents and make a true and tangible difference.
- Permanent full-time position
- Supportive work environment
- Salary packaging and other employee benefits

**About the Opportunity**

A Resident Liaison Officer (RLO) supports residents to maximise their independence and ability to remain living in their home, by working collaboratively with residents, their carers, families, and advocates as well as other ECH business units. This is a highly mobile role, dedicated to visiting our independent retirement living villages.

Your time will be spent developing connections whilst supporting residents, responding to concerns and feedback as well as conflict management and negotiation. No two days are ever the same.

**About You**

You have experience in negotiating difficult situations with empathy and integrity.

With a keen understanding of older individuals' needs, you can build trust, listen well, and present calmly to deliver a quality service to our residents.

You are kind, even when a bit stressed out, dynamic and energetic. You are also flexible and adaptable to change.

You are passionate about caring for people in the community and will contribute your ideas and hard work to make ECH better every day.

Knowledge of Retirement Village Act and understanding of My Aged Care process is highly desirable.

**About Us**

At ECH, we’re proud of what we do, how we work together and the impact that we have on people’s lives. We believe that our people drive our success and how we work together is as important as what we deliver. We are integrating work and life and embrace technology and new ways of working to support a new level of flexibility for our people.

We’re always in search of new ways to improve the lives of older South Australians. To achieve this, we grow our people. Everyone has the opportunity to grow, develop and build their career with ECH and to take part in continuous learning, because we know it makes us better. We also seek out and celebrate diversity in all its forms and tap into the richness of ideas, experiences and perspectives that it brings.

**Some Perks for You**

As part of a not-for-profit organisation, you will be able to salary package up to $18,549 per year to reduce your tax. We also offer a range of other benefits such as paid parental leave, EAP, discounted gym membership and discounted health insurance.

You will be provided with full training and support including all equipment that is required to succeed in this role, including a subsidised fully maintained vehicle.

If you need more reasons to join ECH, have a look through our website to see the amazing ways in which we support ageing South Australians. While you are there, check out the videos on our Employment page from some of our amazing staff and hear about their jobs and why they love working for ECH.

So, if you think this might be the job for you and you feel aligned to who we are and what we do please **APPLY NOW** by filling in your personal details and answering the questions below, along with submitting your cover letter and Resume/CV on the next page.

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