Customer Service Team Leader

2 weeks ago

Rhodes, Australia IKEA Full time

**Job ID**: 309122
- **Date posted**: 16/09/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Permanent Full-time, 76hrs/fortnight.
- Applications close: Wednesday 20 August 2024
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

**About this work area**As Customer Team Leader your responsibilities will include:

- Leading the daily operations and responding to customer and co-worker needs to secure an efficient & seamless customer journey.
- Ensuring co-workers are actively supported in their daily work, and you develop, coach and mentor your team through performance reviews and on the job conversations.
- Supporting your manager with the recruitment, training. retention, performance management, succession planning and competence development of the team.
- Leading by example with exceptional customer service, and a high level of integrity, compassion, and efficiency as an ambassador of the IKEA values.
- Taking the lead and supporting on different Customer function action plan topics, taking a proactive approach to ensure goal are achieved.
- Supervising and actively supporting your team to ensure processes are accurate, compliant and operating within all regulatory guidelines.
- Empowering your team through building knowledge, confidence, trust, and motivation so they are always able to support visitors in the best way possible.

As Customer Team Leader you are and/or have:

- Demonstrated experience leading a team (minimum 1 year) and providing exceptional customer service.
- Highly developed communication, collaboration, and organisational skills.
- Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers.
- A leader who demonstrates the IKEA values and always leads by example.
- An energetic leadership style: you thrive on the buzz you get from fast paced retail environment.
- Proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.

**We need people like you**At IKEA, work is so much more than a job. Come join us

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