Contact Centre Consultant Nsw

1 week ago

Eastern Creek, Australia Lite n’ Easy Full time

**Introduction**:
Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.
**Description**:
Are you someone who thrives on providing exceptional service? Are you ready to make a real difference in people's lives? Join us as a Contact Centre Consultant and become an integral part of our dynamic team.
What's in it for you?
- Meaningful Work: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.
- Comprehensive Training: Dive into a four-week training program that combines classroom learning with hands-on experience. Our next intake starts on Monday 18th of November.
- Supportive Environment: Work alongside passionate individuals in our Eastern Creek, Sydney office.
- Benefits: Enjoy perks like FREE secure onsite parking, product discounts, and access to our free onsite gym.
- Flexible Work: Work from home flexibility available upon successful completion of 6months probation.

**About the role**:

- Part-time Position - MUST be able to work Mondays, no Thursday shift - other days flexible. Minimum 22 hours per week over 3 days.
- Full-time Position - Monday to Friday 38 hours per week, rostered shifts.
- Take inbound calls and deliver top-notch customer service to both existing and potential customers.
- Provide accurate product information and update customer records efficiently.
- Resolve customer complaints with care and efficiency, focusing on continuous improvement.
- Adapt and learn continuously to enhance personal and team skills.
- Be flexible with working hours, including availability between 8 am and 6 pm and occasional public holidays.

**What You'll Bring**:

- Previous experience in customer service (call centre, office, retail, or hospitality backgrounds are welcome).
- Excellent communication skills with the ability to articulate product benefits clearly.
- Familiarity with Customer Management Systems/Databases.
- Proven teamwork skills and the ability to thrive in a fast-paced environment.
- Preferred previous experience in a Contact Centre environment.

Join Our Team
If you're an Australian Citizen or Resident with a passion for customer service and a drive to make a positive impact, we want to hear from you Take the first step toward a rewarding career with Lite n' Easy.
Lite n' Easy is an equal opportunity employer committed to diversity and inclusion.

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