Technical On-site Services Coordinator

Opportunity to join a highly respected global brand
- Friendly and collaborative team
- Sydney CBD work location

**About us**

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.

**About the Role**

The Technical Services Coordinator provides quality, timely, first level, on
- site response to issues arising from the day-to-day operation of the Canon device fleet. You’ll be supporting a range of Canon devices including printers, scanners, and multi-function devices (MFDs), equipment that plays a vital role in our customers’ daily operations. These devices are essential for document handling, and your role will ensure they remain fully operational, helping users stay productive and focused on their core business. You’ll also assist with Onsite Technical Support of Canon Software Solutions within the customer environment and be 1st level response to customer queries.

**Main Duties include**:

- Provide a high level of service and customer satisfaction to the customer’s users to enable the customers to focus on its core business
- Building and maintaining strong relationships with all stakeholders
- Ensure software calls are logged in accordance with the customer defined process
- Ticket management, including maintaining with status information to ensure end users are informed and resolution of tickets within agreed service levels.
- Maintain fleet availability and maximise fleet uptime including diagnosing and rectifying basic user fixable items, e.g. paper jams, waste toner bottles and performing user maintenance tasks supported by the vendor for Canon & Third Party devices

**About You**

Are you passionate about solving problems and delivering great customer experiences? If you have experience in software support and ticketing management, along with a technical understanding of Canon devices, this could be the perfect opportunity for you.

Whether you're starting your corporate career or bringing prior experience from similar roles, your background in customer service, perhaps gained in retail or the service industry, will be highly valued. We're looking for someone who enjoys working through solutions, resolving issues efficiently, and collaborating with a team of friendly, like-minded colleagues.

In return, you'll join a multinational company that’s committed to your growth. We offer comprehensive training and development, clear pathways for progression and promotion, and a culture that celebrates recognition and reward. You’ll have access to the tools and support you need to bring your ideas to life, expand your skills, and achieve your goals

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Benefits include but not limited to
- Bonus Leave including Birthday leave, Canon Day, Kyosei Day
- Flexible working arrangements, where possible
- Training and development opportunities to help you bring your goals to life
- Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
- Performance recognition, in the form of quarterly and annual awards programs for high-performers
- Canon products offered at discounted rates
- Education assistance to support the cost of any external training that gives you new skills for your job

Successful applicants will be notified of next steps.