Service Desk Team Leader

1 week ago

Adelaide, Australia Chamonix Full time

**Who are we?**

Chamonix IT Solutions is an end-to-end technical services business focused on helping customers to achieve and maintain digital currency to stay competitive in an ever-evolving market. From digital transformation through to complete technical delivery and ongoing managed support, Chamonix has been working with customers across a range of industries for over 12 years to understand where they are on their digital journey, where they need to be and then help them get there.

**We are seeking a dynamic and experienced Service Desk Team Lead to join our growing Managed Services team. If you are passionate about delivering exceptional IT support, possess strong leadership skills, and thrive in a fast-paced environment, we want to hear from you.**

**Responsibilities**:

- **Lead and mentor a team of Service Desk professionals to ensure the delivery of high-quality IT support services.**:

- **Collaborate with clients to understand their business needs and provide proactive solutions.**:

- **Oversee the day-to-day operations of the Service Desk, ensuring timely incident resolution and adherence to service level agreements (SLAs).**:

- **Develop and implement service desk policies, procedures, and standards to ensure consistent and high-quality service delivery**:

- **Monitor and analyse service desk performance metrics to identify areas for improvement and implement corrective actions as needed**:

- **Collaborate with other teams to ensure that service desk operations are aligned with business objectives and priorities**:

- **Manage service desk projects and initiatives to improve service delivery and customer satisfaction**:

- **Maintain a high level of customer satisfaction by ensuring that all service requests are resolved in a timely and professional manner**

**Qualifications**:

- **Minimum of 5 years of experience in service desk operations, with at least 2 years in a leadership role**:

- **Strong background in Microsoft 365 technologies (Intune, AAD, Defender, SharePoint, Teams).**:

- **Proficiency in delivering desktop IT services including support, scripting, patching, automation, policy, security etc.**:

- **Strong understanding of cloud infrastructure and architecture.**:

- **Knowledge of networking, security, and virtualization technologies.**:

- **Excellent communication and interpersonal skills to interact effectively with end-users and cross-functional teams.**:

- **Ability to work under pressure and manage multiple priorities**:

- **ITIL certification is a plus**

**What’s in it for you?**
- **Come to work at the globally recognised Lot Fourteen, a shared space of innovation, culture and arts**:

- **Join a team at the forefront of technology, working on cutting-edge projects that drive innovation.**:

- **Chamonix invests in its employees' development through continuous learning opportunities and career advancement.**:

- **Make a tangible impact on our clients' success by delivering high-quality solutions that address their business challenges.**:

- **Be part of a collaborative and supportive work environment that values diversity and teamwork.**

**What are you waiting for?**

**If this sounds like you and would love to join our team, upload your current CV and cover letter.

  • Service Desk Team Leader

    2 weeks ago

    Adelaide Region SA, Australia Westpac Group Full time

    **Service Desk Team Leader**: - **Service Integration and Management**: - **Adelaide Based, Permanent Role** **How will I help?** The Service Desk Team Leader is responsible for leading the Service Desk team to deliver quality support in line with agreed service levels and actively contributing to problem management and resolution. **What you will...

  • Service Desk Team Leader

    2 weeks ago

    Adelaide, South Australia Talent – Specialists in tech, transformation & beyond Full time $90,000 - $120,000 per year

    Lead our clients's Service Desk team to deliver high-quality ICT support. Report to the Service Desk Manager and manage Senior Service Desk Officers and Service Desk Officers. Responsible for incident & request management, escalations, staff training, KPI monitoring and continuous service improvement to meet SLAs.Experience and Qualifications:Demonstrated...

  • Team Leader, Service Desk

    3 days ago

    Adelaide, South Australia South Australia Police Full time $85,790 - $95,813 per year

    South Australia PoliceJob reference:701881Location:5000 - ADELAIDEJob status:Short Term ContractEligibility:Open to EveryoneTerm, full-time vacancy up to 30 June 2026South Australia Police (SAPOL) provides a diverse range of services to the community. These services are aimed at producing a safe and peaceful environment by the minimisation of crime and...

  • team leader, service desk

    3 days ago

    Adelaide SA, Australia South Australia Police Full time $85,790 - $95,413 per year

    South Australia PoliceJob reference: 701881Location: ADELAIDEJob status: Short Term ContractEligibility: Open to Everyone Term, full-time vacancy up to 30 June 2026South Australia Police (SAPOL) provides a diverse range of services to the community. These services are aimed at producing a safe and peaceful environment by the minimisation of crime and...

  • Service Desk Team Lead

    2 days ago

    Adelaide, Australia First Focus Full time

    First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride...

  • Receptionist/Account Officer

    7 days ago

    Adelaide, South Australia Leader Full time $60,000 - $80,000 per year

    Receptionist / Accounts OfficerCompany: Leader Computers – Adelaide SAFull-Time | Competitive Remuneration | Training ProvidedAbout usLeader Computers is a nationally recognised and rapidly growing IT & Telecommunications distributor based in Adelaide's CBD. As Australia's largest manufacturer of notebooks and servers, and distributor of over 80 leading...

  • IT Service Desk

    7 days ago

    Adelaide, South Australia NRI Australia & New Zealand Full time $80,000 - $120,000 per year

    Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.The OpportunityAn exciting opportunity has arisen for a customer experience lead within our expanding...

  • Service Desk Team Lead

    2 weeks ago

    Adelaide Region SA, Australia Uniting Communities Full time

    **Uniting Communities** are seeking an experienced **Service Desk Team Lead** to join the ICT team! This role is responsible for supervising the operation of the IT Service Desk to ensure issues are documented, triaged, escalated, and rectified according to set and agreed measures. This role will provide leadership and guidance to the service desk team,...

  • Service Desk Officer

    2 days ago

    Adelaide, Australia SA Health Full time

    **Job no**: 893461 **Work type**: Full time **Location**: Adelaide CBD **Categories**: Administration, Business and Management, Information/Communication Technology - **Department for Health and Wellbeing - Digital Health SA - Technology & Infrastructure**: - **Multiple Positions**: - **Salary: $67,589 to $72,033 - ASO3 - Full Time / Term Contract up to...

  • ▷ [Urgent] IT Service Desk Coordinator

    7 days ago

    Adelaide, Australia City of Port Adelaide Enfield Full time

    IT Service Desk Coordinator This is a fulltime permanent position.The City of Port Adelaide Enfield (PAE) is a welcoming, liveable City: made by people. PAE acknowledges that we are on the traditional country of the Kaurna people of the Adelaide Plains. Their cultural heritage, beliefs and relationship with the land are of continuing importance today. We...