Assistant Manager

About the role
The Assistant Manager assists the Regional Manager in the management and functioning of the Public Trust Office regional centre. The Assistant Manager is accountable for providing support to the Regional Manager in the operational management of the office, the delivery of excellent customer service and the promotion of the Public Trust Office services in the region. The position also provides expert advice to senior management, customers and staff. The role may include managing a work unit in the core business of the Public Trust Office to undertake detailed and complex responsibilities which include management of complex or sensitive estates in the role of financial administrator, trustee or executor. The role will support key aspects of site management and provides advice, supervision and guidance to ensure successful outcomes for the Regional office.
Mandatory requirements/Highly desirable requirement
While not mandatory, possession of relevant tertiary qualifications or experience working in a similar service delivery environment would be well regarded.

**Key responsibilities**: For a full list please refer to the attached role description
- Assist the Regional Manager in the day to day running of the office, providing leadership to ensure that customers receive efficient and high quality,cost effective service in accordance with office policy.
- Provide support to the regional Manager in the preparation of regional budgets, financial reporting and monitoring systems.
- Monitor the performance of Regional Office work groups and provide guidance, mentoring and advice to staff on matters regarding their casework.
- Deal with difficult and highly complex case files, managing customer conflict which may arise from any case file and responding appropriately to complaints.
- Appearing at Queensland Civil & Administrative Tribunal (QCAT) and other tribunal hearings on behalf of the Public Trust Office.
- Administer or manage complex estates of customer and deceased persons including the preparation of statements of account in accordance with professional standards, legislative and audit requirements.
- Participate in recruitment and selection processes for filling of office vacancies as well as assisting with training and development of staff.
- Assist with developing new business opportunities to grow services in the region and undertake community engagement activities to market the services of the Public Trust Office to the local community.
- Assist customers by providing professional assistance and advice relating to estate planning, Will making, protective management, financial management and any other matters falling into the area of the work group's responsibility.

How to apply
If you are interested in working with us, please provide the following information to help us assess your suitability:
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- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.This work is licensed under a Creative Commons Attribution 3.0 Australia License.