License Admin

**Our Mission to be Bold and Impactful**
- **_Work in a Fun and High Preforming team_**:

- **_Own this role and make an impact with your suggestions and improvements_**:

- **_Be a part of a growing company, working on cutting edge technology_**

**How you contribute**

**Here's what we need**:

- Act as the primary person for all customer Licencing and Renewals
- Respond to customer queries and questions about all aspects of licensing.
- Track and monitor license expirations and renewals for customers and resellers
- Manage the process of licences - including cutting the Licence Key and accurately updating all systems to process and manage orders
- Review, prepare and communicate effectively the renewals for customers and resellers with the internal teams and follow up when necessary
- Work with cross functional departments to maintain the customer renewals database.
- Develop and maintain reporting metrics for renewals including the pipeline, customer renewal, on-time attainment, closed and lost rates
- Develop system processes for renewals to grow and maximise the monthly recurring revenue (MRR)
- Assist in the support of compliance and sales initiatives
- Such other duties as may reasonably be required

**How you’ll succeed**:

- 3+ years in a similar role
- Excellent attention-to-detail
- Excellent written and verbal communication with a passion for customer obsession
- Previous experience engaging and working with customers
- Experience working with Customer Relationship Management (CRM) systems
- Ability to work in cross-functional teams and communicate effectively with senior stakeholders
- Working knowledge of Licensing Processes
- Proficient with Microsoft Suite and Excel
- Strong time management and organisational skills
- Ability to multitask and prioritise multiple projects
- Flexibility to work across international time zones when required
- Strong aptitude for learning systems and understanding processes quickly
- Confident individual that has ambition and drive to succeed and make suggestions for improvements to processes
- Ability to be a self starter, agile and work with ambiguous situations
- Experience using HubSpot (desirable)

**The added perks**:

- Get a competitive remuneration package including superannuation.
- Participate in our employee share option scheme (Equity).
- Work alongside a friendly and passionate team on cutting edge technology - We know that our success and growth is a result of our motivated and inspiring teams.
- Take up our genuine learning and development opportunities.
- Settle into our great work environment and facilities.
- Chill out and enjoy our loaded kitchen facilities with games, snacks, drinks, fresh fruit and coffee machine provided.
- Enjoy the flexibility to work from home a few days of the week and our greatly appreciated meeting free Wednesdays.
- Take advantage of our office location in Milton - Enjoy the bustling cafes and tasty food options available
- Join in on our fun work events and activities such as 'Funky shirt Fridays', 'Coffee Club' and 'Emesent Radio'.
- Take up our paid parental leave.
- Work in comfort with a casual dress code.
- Utilise our secure bike storage and shower facilities offered on-site.
- Take part in our generous employee referral scheme.
- Centralised in Brisbane, we offer moving assistance to help you relocate and join our collaborative workplace.

**Who Are We?**
- Emesent has built a reputation as the key leader in automating data collection in challenging environments. Our award-winning technology, Hovermap, utilises innovative hardware, advanced algorithms and machine learning to automate collection and analysis of the physical world. Customers are able to acquire data in GPS-denied environments gaining insights that were not possible before. Our rapidly growing customer base are in the fields of mining, infrastructure and survey & mapping.
- Starting from a humble vision in Brisbane, Australia, with deep connections to Australia's globally recognised CSIRO, Emesent has made an emerging name for itself across the Globe and is successfully becoming a world leader in this unique industry of autonomous technology
- At Emesent we pride ourselves on the way our people operate, we embrace diversity and equal opportunity, and are committed to building a team that represents a variety of backgrounds.
- Our global talents are a cut above the rest who are at the top of their game, thriving in a collaborative environment. The work culture here is inclusive with the perfect balance of delivering results and pushing the boundaries all whilst having a little fun