Hospital Eligibility Specialist Lead

Permanent Part-Time Positions, 30 hours per week

$36.41-37.27 per hour + Super + NFP Salary Packaging + Penalties/Allowances

Location: The Wesley Hospital, Auchenflower

Make a meaningful difference with The Wesley Hospital

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our team at The Wesley Hospital as a Hospital Eligibility Specialist Lead - The Wesley Hospital, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Your part in The Wesley Hospital team

Reporting to the Hospital Registration Manager, the Eligibility Specialist Lead will be responsible for maintaining the quality of the clerical preadmission experience for all planned admissions and the timely & accurate recognition of patient eligibility and confirmation of details.

You will also provide leadership to a team of hospital registration officers, operating with a high degree of autonomy, seeking to resolve complex issues often outside of current policies, procedures or precedents.

You will:

- Lead a team of hospital registration officers.
- Lead and provide an exceptional hospital registration (clerical pre-admissions) service establishing ‘best practice’ work processes.
- Provide supervision and strategic directions to the hospital registration team to ensure that all activities are prioritised, planned and driven to achieve set KPIs.
- Act as the escalation point for the hospital registration team and provide guidance on the resolution of the queries / issues.
- Management of self-funded patients or patients with restricted cover and advise as soon as practical out of pocket costs.
- Provide estimates for hospitalisation costs in line with UCH fee schedule.
- Monitor inbox and action and delegate queries from Practice Managers and other stakeholders.
- Manager and deal with difficult customers. Where resolution of issues cannot be made then seek assistance from the Hospital Registration Manager.
- Liaise with Booking Office at each hospital site for delays in theatre bookings.
- Liaise with Service Providers to seek approval documents for admissions (Workcover, DVA, DOD & Third Parties).
- Provide performance feedback and participate in performance reviews with the Hospital Registration Manager.

What makes a difference for us?

Essential
- Extensive knowledge of Hospital Purchase Provider Agreements and health fund arrangements
- Team leadership
- High attention to detail
- Demonstrated customer service skills at a high level
- Knowledge of online eligibility checks (OEC)
- Demonstrated experience in the use of medical terminology at an intermediate level

Desirable
- Certificate III in Business Administration or equivalent and/or applicable experience in an Administration role or other role which demonstrates the relevant skills required.

What makes a difference for you?

The Wesley Hospital is one of Australia’s iconic and largest private not-for-profit hospitals, caring for you for life. From the heart of Brisbane more than 800 Visiting Medical Practitioners and 2,000 staff deliver personalised care through life’s journey for generations of Queenslanders.- Flexible work arrangements to support work-life balance- Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum- Subsidised On-Site Parking- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme- Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events- Professional development, through Graduate Certificates, skills development courses, bursaries, grants and partnerships with leading Universities (Hospitals).- Career development opportunities to challenge yourself, grow and make a meaningful difference.

The Wesley Hospital is proudly part of the UnitingCare family, we’d love you to be too.

At the Wesley Hospital, we offer comprehensive care across a wide range of acute tertiary-level medical and surgical services with a particular focus on cancer care, cardiac care, women’s and children’s care, and complex surgical care. This includes the busiest robotic surgery program and the first Robotic Surgery Centre of Excellence accredited in Australia.

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