Customer Service Attendants and Passenger

Organisation/Entity: NSW Trains- Job Category: Call Centre & Customer Service- Job Location: Haymarket, NSW, AU, 2000- Job Ref No: 83481- Employment Type: Permanent Full-Time- Salary Range: $1113.8-$1134.7- Do you identify as Aboriginal or Torres Strait Islander?
- Make a valued contribution to your community by helping passengers travel safely
- Help ensure a safe and reliable network for our NSW communities

**About us**

NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.

Find out more about NSW TrainLink

**About the team**

Our Central and North Regional team members are the face of NSW TrainLink, ensuring our customers have a great experience using our services. In these roles you’ll be working closely with the customers and other stakeholders to ensure everyone is well supported on their journey and are provided with an exceptional service.

**Multiple opportunities available**

Right now, we have multiple opportunities for **Passenger Attendants** and **Customer Service Attendants** to work alongside our friendly and committed team based at** **Central Station. Working for NSW TrainLink is a truly rewarding job for those who are passionate about guaranteeing safe, timely and reliable services for our customers.

We’re looking for people who are committed to delivering a high standard of customer service, using their excellent interpersonal and communication skills to support our customers’ needs. We need people who can work well under pressure when there’s a hazard or incident to ensure the safety of our customers and crew.

**Customer Service Attendants**

Your key responsibilities are but not limited to:

- Providing customer service and responding to enquiries on the platform
- Process ticket sales and assist with customers luggage
- Ensuring the safety of all passengers and their belongings while at the station
- Assisting passengers with their luggage to board trains and connecting services
- Ensuring that the station presentation is maintained to a high quality, cleaning and maintenance of the premises

For more information, please refer to the Role Description Customer Service Attendant

**Passenger Attendants**

Your key responsibilities are but not limited to:

- Providing customer service and assistance to passengers and staff
- Check in passengers and assist with luggage
- Ensuring the safety of all passengers
- On-board cleaning including cleaning public on-board amenities
- Travel to a variety of destinations which may include overnight stays

For more information, please refer to the role description Passenger Attendant.

These roles will require you to work across a rotating shift work roster including weekends and public holidays. You may also be required to work additional hours at short notice with the potential for overtime.

**About you**

First and foremost, we’re looking for customer focused people that want to help us deliver great experiences for our customers.

We’re looking for people who can demonstrate:

- Great communication skills - you’re able to tailor your communication style to people from all walks of life, handle difficult conversations with sensitivity and give clear and accurate instructions.
- Collaboration and teamwork - you can work towards a common purpose and goal within a team and communicate openly with your team members and leaders.
- Resilience - you’re able to handle challenging situations and work in a fast-paced and changing environment.
- Experience - working in a customer service environment is desirable

We are looking for passionate self-motivated individuals with solid work ethics, who also have a strong problem-solving ability, as well as exceptional interpersonal skills and are able to work well under pressure to ensure the safety of our customers and crew.

**Essential criteria**

This is an Aboriginal-identified role as it involves the development and delivery of services and programs which impact or require liaison with Aboriginal people and/or communities

**Salary and benefits**
- Sydney Central Customer Service Attendant Level 1 receives $1,113.80 per week
- Passenger Attendant receives $1,134.70 per week plus shift allowances

Other benefits include:

- Up to five weeks of annual leave per year
- Leave loading, applicable shift allowances and penalty rates
- Free travel on NSW government trains, buses and ferries
- Flexible work practices
- Further opportunities for ongoing learning and caree