Event Operations Manager

**EVENTS OPERATION MANAGER**

**Employment Type**: Casual Availability - Weekends (with occasional weekday work as required)

**Duration**: Ongoing
- **Reports to**: General Manager

**Key Relationships**: General Manager, Event & Operations Staff, Stallholders, Suppliers

**Position Summary**

The Event Operations Manager is responsible for the smooth delivery and overall management of Craft Markets Australia (CMA) market days. CMA operates markets across 10 picturesque locations in Victoria, each showcasing talented makers, designers, and food producers.

This role requires an experienced Event Manager who can confidently oversee all aspects of event delivery — from bump-in to bump-out — while ensuring safety, efficiency, and exceptional customer service. You will represent CMA to stallholders, suppliers, and the public, bringing professionalism, problem-solving skills, and a positive, hands-on attitude to every market day.

You will thrive in a busy, fast-paced environment, enjoy working as part of a close-knit team, and be passionate about creating memorable market experiences for our community.

**Key Responsibilities**
- Deliver and oversee the safe, timely, and efficient running of CMA markets, including bump-in, during event operations, and bump-out.
- Manage on-site safety for stallholders, staff, and patrons, ensuring compliance with CMA’s management plans (Risk, COVIDSafe, Emergency, Stallholder, Staff, and Traffic Management).
- Act as **Chief Warden** when required, leading emergency response and safety procedures.
- Oversee stallholder and supplier relationships on market days, ensuring smooth communication and problem resolution.
- Coordinate and brief CMA staff prior to market commencement.
- Liaise with venue managers, suppliers, and key stakeholders to ensure operational success.
- Manage OH&S and logístical requirements to deliver safe, compliant events.
- Handle on-site administration and ensure efficient communication across teams.
- Attend multiple event sites throughout the year, however primarily South East Melbourne and Mornington Peninsula.

**Selection Criteria**
- Ideally minimum 3 years’ experience in event delivery, with a proven track record managing successful events.
- Strong ability to work independently and collaboratively within a team.
- Experience implementing operational and safety management plans.
- Demonstrated understanding of OH&S requirements for events.
- Experience managing staff and coordinating multiple internal/external stakeholders.
- Strong organisational, administrative, and problem-solving skills.
- Experience managing outdoor events.

**Attributes**
- Outstanding communication and customer service skills.
- Excellent interpersonal skills with the ability to build strong relationships.
- Ability to manage time effectively and work well under pressure.
- High attention to detail, organisation, and administration.
- Positive, can-do attitude with a sense of humour and strong work ethic.
- Resilient, adaptable, and comfortable managing multiple objectives and tight timelines.
- Prepared for weekend work, early starts, and occasional long days in all weather conditions.
- An appreciation for the creativity, craftsmanship, and passion of small business makers and producers.

**Hours**: Primarily weekends from bump-in to bump-out, with occasional weekday hours at CMA management discretion.

**Job Type**: Casual

Pay: $60.00 per hour

Work Authorisation:

- Australia (preferred)

Work Location: In person