Operations Associate

Neuron is the leading shared micromobility operator in Australia and New Zealand and the company has also expanded into the United Kingdom, and, most recently, Canada. We partner with cities to connect people and places in a safe, convenient and fun way. We are driven to help the world build a more prosperous and sustainable future through new ways of moving and connecting. Neuron launched the world's first docked e-scooter in Singapore in 2016 and the first shared e-scooter programme in 2017. We develop our own industry-leading e-scooters, which are purpose built for sharing and safety. We also set the industry standard for technology that manages them. Neuron has launched an impressive range of world firsts, particularly when it comes to safety. We currently operate in fifteen cities across ANZ, three in the United Kingdom, and most recently have successfully launched in four cities in Canada. **The Role** Reporting to the Operations Manager, the Operations Associate is a core member of our local operations team, directly supporting weekly operations planning and execution with a hands-on focus on ensuring operations in the city are running safely and effectively. **What You'll Do**: - Responsible for weekly execution of local ground operations, incl. deployment, battery swapping and other ad hoc operations tasks are completed - Responsible for ensure ongoing operational optimisation, maximising the usage on our e-scooters whilst managing operational costs - Train and mentor new and existing drivers and patrollers and help build an effective local ground operations team - Handle customer service escalations, own root cause analysis and follow-through incidents to resolution. - As needed, assist Ground Patrollers and Drivers with the deployment, rebalancing and returning e-scooters to designated parking stations or high-demand areas. - Ensure the Operations team adheres to standard operating procedures and that all operational, administrative and compliance functions within Neuron are met and conducted in a safe manner **What You'll Need**: - 1 to 3 years of proven work experience in the mobility, transit, logistics or tech start-up space. - A hands-on approach to leadership - our Operations Specialist will need to be comfortable managing "in the field" alongside their team members from time to time. - Flexible work schedule with the ability to work occasional evenings and weekends as needed, especially during new location launch periods. - Ability to lift, carry and maneuver 25-28 kg. - Self-starter who radiates positivity and possesses a "can-do" attitude - Demonstrated ability to deliver results in a complex operational environment. - Strong communication and organisational skills. - Passionate about delivering a seamless customer experience. **Our Values** **Make It Happen** We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes. **Be Proactive** We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope. **Trust Facts Over Opinion** Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions. **Stay Curious** We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew. **Do More With Less** We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment. If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team **Neuron Mobility is an equal opportunity employer. We are committed to making all employment decisions including recruitment, appointment and promotion decisions on the basis of business needs, individual qualifications, and merit.**: **The company prohibits discrimination and harassment of any kind. We are dedicated to the continued personal and professional growth of our employees. We protect all of our employees regardless of race, nationality, ethnicity, politics, sex, sexual orientation, gender identity, social origin, physical and mental disability, religion or belief, marital or domestic partnership status, family or parental status and any other status recognised and protected by the law and regulations of where we operate.**: