Customer Fulfilment Standard Specialist

**Fixed Term, Full Time Opportunity for 6 months** based in Cannon Hill
- Helping to Improve the continuous quality and practice improvement processes within the organisation.
- Working with an absolutely supportive and diverse team

**Who is Endeavour Foundation?**

We are people working together, making possibilities a reality for people with a disability, and for people seeking employment, education and training opportunities. We call ourselves **Team Possible**

Endeavour Foundation supports people with disability to live, learn, work and flourish according to their own interests and priorities. Our 5,000 strong team operates over 300 sites in the heart of local communities across Queensland, New South Wales and Victoria where we offer choice, opportunities and personalised support in the key areas of home, work, learning and community participation.

**Why should you join Endeavour Foundation?**
- Salary Packaging Benefits, package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)
- An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members
- Discounts on Corporate Private Health Insurance Plans, whitegoods and appliances
- Paid Parental Leave and Salary Continuance
- Free flu vaccinations
- Onsite café, onsite parking (where available) and close to public transport

**A little bit about the role**:
As the Endeavour Foundation continues to grow and support the community and workplace as a leading disability service provider, we have an exciting opportunity for a **Customer Fulfilment Standards Specialist.**
- Using knowledge of contemporary NDIS, rostering and billing best practices, assist in the development, implementation and maintenance of a process framework.
- Consulting with stakeholders, reviewing and updating processes and procedures specific to service operations in compliance with internal and external requirements and standards
- Identifying and supporting the implementation of process improvement opportunities
- Maintaining Policy and Procedure Registers to ensure for timely planning and reviewing
- Working in partnership with key internal stakeholders to resolve barriers affecting the implementation of continuous improvement initiatives
- Maintaining procedure review schedules that are focused on assisting the Customer Fulfilment team to remain compliant with legislative and organisational obligations, whilst focusing on continuous improvement
- Communicating effectively within the broader team to build rapport and maintain efficient and professional working relationships
- Planning, coordinating and conducting meetings to discuss operational procedures and provide on-going training to the team as needed

**What will you bring**:

- Qualifications or equivalent experience in Business, Commerce, or Community Service
- Demonstrated experience in community services and/or not for profit environment (preferred)
- Experience in using Carelink+ (customer management system) (desirable)
- Experience establishing quality standards frameworks for complex organisations.
- Demonstrates an advanced use and operation of Microsoft Excel and other Microsoft suite products
- Demonstrated written and verbal communication skills to ensure clear and concise information is presented to the team
- Strong analytical skills with the ability to collect, organise, analyse and disseminate significant amounts of data.

**How you can apply**

Please note, before commencing with Endeavour Foundation and should you be successful, you will be required to undertake a **“Fit2Work” National Criminal History Check.**

Additionally, in line with the direction from State Government, all authorised workers defined under the Queensland Public Health Order are required to be fully vaccinated against COVID-19. Endeavour Foundation requires all new employees to be fully vaccinated against COVID-19.

If this is the opportunity for you, click ‘Apply’ below; we look forward to hearing from you

**_ "We are a 2021 Circle Back Initiative Employer, and we commit to respond to every applicant"_