Customer Service Adviser

3 days ago

Wagga Wagga, Australia Charles Sturt University Full time

**Reference no**: 498410
**Work type**: Fixed Term - Full Time
**Location**: Bathurst, Wagga Wagga
**Categories**: Customer Service-
- Make a meaningful contribution to service excellence
- Join a dedicated and high-performing Service Centre
- Enhance your skills with training and development opportunities- **The role**- Full Time, Fixed Term (12 months)
- Level 4 - $73,230 to $79,494 pa (plus 17% superannuation)
- Bathurst or Wagga Wagga
- 3 x positions- ** About you**- Passion for providing outstanding customer service
- Strong communication and interpersonal skills
- Confident using integrated platforms and digital tools to manage high-volume enquiries and workflows
- Analytical thinker with a solution focused mindset
- Experience in a contact centre environment/working with KPIs would be highly regarded- **About us**
- We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.
- The Wiradjuri phrase _yindyamarra winhanganha_ means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities - to develop and spread wisdom to make the world a better place.
- Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.
- The Division of Student Experience provides strategic leadership and delivery of innovative non-academic services across the student lifecycle, easing administrative burden and creating engaging and motivating touchpoints for students and stakeholders. The Division works across the University to bring together student experience functions for a seamless and engaging student journey from initial enquiry to becoming a proud alum. Student Experience is the first point of contact for students, advocating for the student voice and ensuring our students are at the centre of our thinking and processes.
- Visit our website to learn about our great range of employee benefits.
- **To apply**
- This position is available as a fixed term appointment or, for eligible employees, as a secondment.
- This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
- **Further information**
- Additional information is available in the position description or by contacting:

- **_ Applications will be reviewed and interviews conducted as they are received. The positions may be filled prior to the advertised closing date._**
- **Closing Date: 11pm, 20 November 2025**-
- **Advertised**:06 Nov 2025 09:00 AM - AUS Eastern Daylight Time
**Applications close**:20 Nov 2025 11:00 PM - AUS Eastern Daylight Time

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