Technical Expert

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.

Here’s what you can expect from us
- There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
- Pay for performance. We recognise outstanding contributions through our competitive incentive programs.
- Parental Leave. A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
- Unlimited learning. Level up your skills with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and Masters programs.
- Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
- Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

**Make a difference**

As part of Networks & IT, your mission will be to manage our world-class network covering the Australia population and connecting businesses globally. Work with leading tech and change the way we do IT to meet our critical business needs.

**What you'll do**

As the Technical Expert you will provide high level technical incident resolution, training, process development and performance improvement with respect to KPI targets. You will deliver technology leadership as a Subject Matter Expert supporting operational staff across vendors such as Cisco, Juniper, F5, Radware, Check Point and other Data Centre technology vendors.

In addition, you will support operational integration and accepting new products, technologies and platforms into the IP Networks team. This will require extensive collaboration with a variety of business units across Engineering and IT to ensure the IP Networks team is capable of providing 24x7 support to customers and services, while maintaining network integrity.
- To take charge in a crisis situation, and to provide leadership under pressure to direct recovery activity across multiple technology domains
- Demonstrated ability to achieve outcomes through key working relationships
- Demonstrated experience in IT and Telecoms operations organisations gained in large scale environments involving multiple technology domains, vendors and engineering support teams
- Highly developed interpersonal, written and oral communications skills including the ability to lead, negotiate, influence and work collaboratively with others to make decisions.
- Ability to articulate complex technical issues and strategies to technical and management.
- Demonstrated ability to solve complex problems.

**What you need to succeed**

To be successful in the role, you'll bring skills and experience in:

- Technical Diploma / Engineering or IT degree level qualifications or equivalent experience
- Minimum 10 years experience in IP operations;
- Solid and proven experience with Data Centre, Firewall and Cloud Technologies and Services, including practical knowledge and certifications in Cisco, Juniper, F5, Radware, Check Point and other Appliance technology vendors.
- Demonstrated skills in developing and maintaining positive stakeholder relationships
- Ability to identify and develop strategies to resolve technical or process deficiencies
- Demonstrated lateral thinking skills as well as a good analytical approach to problem solving
- Good understanding of the ITIL Framework as applied to Incident Management
- Excellent time management skills
- Demonstrated leadership and coordination skills combined with the ability to drive multiple incidents across all severities in a high pressure, dynamic and real time environment
- Demonstrated high level of personal motivation and a strong commitment to customer service and network integrity

If you can help us add a positive impact to every Telstra customer’s experience, enjoy collaborating with different people and can handle challenge in any form, we want to hear from you
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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.