Technical Expert

2 weeks ago

Melbourne, Australia Telstra Full time

**Employment Type **:Permanent

**Closing Date **:29 Nov 2024 11:59pm

**Job Title **:Technical Expert

**Job Summary**

As a Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.
**Job Description**:
**The Role**

Are you ready to take your career to the next level and make a real difference in the community? We are seeking a Technical Expert to join our dynamic team, where you will be accountable for providing end-to-end support for our Triple Zero emergency services and Life-Threatening Call Trace Applications. This is not just a job; it’s a chance to be part of something extraordinary

**What You’ll Do**:
As a Technical Expert, you will play a crucial role in ensuring that our Triple Zero and Life-Threatening Call Trace services deliver exceptional connectivity across Australia. This is a 24/7 role with a rotating roster, giving you the flexibility to manage your work-life balance while engaging in high-impact work. Your expertise will directly contribute to Telstra's mission of creating a brilliant, connected future for everyone.

**Key responsibilities**
- Providing dedicated E2E operational support 24/7 that includes alarm monitoring, detection, response, and prompt action when Triple Zero issues arise
- Providing a single point of Telstra internal contact for the Triple Zero Answer Points (i.e., call centres), TUSOPA contract team, Regulatory Affairs and Telstra senior management for immediate investigation of Triple Zero incidents
- Organisational responsibility for the generation, coordination, and internal reporting of Welfare Check Call Lists
- Manage the activation of the Triple Zero Disruption Protocol as and when required
- Key internal Telstra contact point for Extreme Event call management strategies
- Provide real time Customer support and operational assistance for the Life-threatening Call Trace Application

**Essential Experience**
- Availability to work in a rotating shift roster 24*7
- A passion for Emergency Services and helping the wider community
- Proven Incident Management experience
- Understanding of the Triple Zero Eco system
- Strong networking experience in a large-scale Service Provider operations centre
- Excellent working knowledge of TCP/IP, Routing and switching

**Our perks & benefits**:

- Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work
- 16 weeks paid parental leave for primary and secondary carers
- Professional development program
- An epic (free) Telstra mobile phone plan
- Laptop/Device allowance renewed every 2 years
- Purchased Annual Leave scheme
- Discounted Telstra products and services

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply
- _____________

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

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