Ndis Support Coordinator

**About Us**

Hope Circle is a registered NDIS provider who provides tailor-made support to help individuals achieve their NDIS goals and aspirations. Hope circle had humble beginning in 2017-18 and by 2020 it grew in South Australia. Hope Circle extended operations in other states such as New South Wales, Victoria and Western Australia officially came into existence with an intention to provide holistic support to people with complex disabilities.

We provide support to individuals with multiple disabilities (examples include mental health, personality disorders, behaviours of concern, emotional regulation, etc.) We focus on a holistic model of care and skill development. Our team has rich working experience with complex individuals (multiple diagnoses).

**About the Role**
We are looking for reliable, skilled, and independent contractors to support our business in undertaking Level 2 Support Coordination.

As an Independent Contractor, you will choose your days days and times you work, managing your work life balance and working independently whilst still having access to support and assistance.

**Your New Role**
Reporting to the Head of Operations and Specialist Support Coordinator in Melbourne the Support Coordinator will be responsible for:

- Supporting participants to exercise their choice and control in their service provision, along with decision-making outside of their service provision.
- The coordination and collaboration between multiple stakeholders from formal mainstream, community, and informal supports.
- Adhering to the United Nations Conventions on the Rights of People with Disabilities.
- Managing a complex caseload, ensuring high standards and quality of work is provided for participants to achieve their goals.
- Achieving KPIs on a consistent basis. These include empowerment of choice and control, critical thinking of complex matters, and professionalism towards others in the workplace / external stakeholders.

**Duties and Responsibilities**
Your day-to-day tasks include, but are not limited the following duties:

- Support implementation of all services in a participant’s plan, including informal, mainstream and community, as well as funded supports.
- Research, coordinate and manage complex, intersecting supports for the participant across multiple providers, ensuring client choice and control is upheld.
- Identify strategies and solutions for managing risks such as sustaining informal supports, sustainability of housing, and risk of abuse.
- Identify and seek relevant assessments and associated service design.
- Strengthen and enhance the participant’s abilities to self-direct their own supports and participate in the community.
- Identify and resolve barriers to service provision, along with managing points of crisis.
- Ensure mainstream services meet their obligations (i.e., housing, education, justice, health)
- Provide the NDIA with reports on outcomes and success indicators within the agreed reporting frequency.
- Maintain professional case notes, documentation and report writing.
- Liaise and refer to relevant therapy, mainstream, informal and external support services.
- Support the participant if required to access additional support through plan reviews.

**Job Type**: Subcontract

**Salary**: $1.00 - $60,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- Day shift
- Flexible hours
- Monday to Friday

Ability to commute/relocate:

- West Melbourne VIC: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have skills to work autonomously without direct supervision ?

**Education**:

- Diploma (preferred)

**Experience**:

- NDIS related: 1 year (preferred)

Licence/Certification:

- Working with Children Check (preferred)
- Driver Licence (required)

Work Authorisation:

- Australia (required)