Change Management Consultant

Posted: 24/12/2024

Closing Date: 24/01/2025

Job Type: Permanent - Full Time

Location: Head Office - Collingwood

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a permanent, full time opportunity for a Change Management Consultant to join our growing Transformation Division. The Change Management Consultant will be based in our Collingwood head office and will report to the Enterprise Excellence Manager.

The position will be responsible for effectively engaging with people across the bank to improve change management, including project and BAU change. We are looking for someone who has previously been involved in the development and delivery of enterprise level change management project(s). This role will work across the organisation and require excellent stakeholder management and communication skills.

**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Develop and implement a change management framework, which takes into consideration the bank’s readiness for change, culture and governance processes
- Encouraging inter-divisional participatory practices that enhance transparency and internal collaboration towards common goals
- Design, develop and implement change management and communications strategies; addressing individual, team and organisational requirements and areas of risk
- Engage with project and activity owners to understand and assess the change management needs of individual initiatives
- Deliver change management support for strategic projects and BAU initiatives
- Develop and maintain strong working relationships with key stakeholders to aid successful change, engagement and project outcomes, such as whole-of-business standards for monitoring performance indicators
- Document and signed off by the responsibly business unit, clear business continuity and disaster recovery plans for major change initiatives
- Engage with the Marketing and Communications team to align change communications with the bank’s brand and language style guides
- Implement improvements aimed to increase efficiency, reduce operational risk and improve customer and internal employee experience.

**What you will bring**
- Experience in Program management/implementation, change management and internal engagement skills
- Experience in developing effective business cases
- Ability to think innovatively and analytically while focusing on the strategic objectives
- Ability to exercise appropriate judgement and pre-empt problems
- Excellent communication skills with an ability to engage with different audiences
- Ability to guide, mentor and develop other team members
- Relevant tertiary qualifications in business, communications or related field is desired
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.