General Services Coordinator

**Job no**: 522880

**Work type**: full time

**Location**: Sydney, NSW

**Categories**: Estate / Facilities Management

**General Services Coordinator**
- Employment Type: Full time (35 hours per week)
- Duration: Continuing
- Remuneration: Level 5 $82,818 - $93,711 (depending on experience) + 17% super + leave loading
- Location: Kensington, NSW

**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

**Why Your Role Matters**:
General Services is a team within Facilities Management (FM) that is responsible for the provision of support services in grounds management, cleaning services, waste management, relocations and the mailroom. The team’s objective is to ensure a functional, safe, aesthetically-pleasing, hygienic and cost-effective campus environment. The team oversees contracts totalling approximately $20 million in value.

The General Services Coordinator provides operational support across the General Services team. The position holder will embrace and champion change within the team whilst delivering on FM‘s objectives. In addition, this role is responsible for the supervision of contractors as well as conducting inspections and audits.

This position reports to the Senior Manager General Services and has no direct reports.

**Responsibilities**:

- Provide operational support within the defined area to ensure the University consistently receives a high-quality service with mínimal disruptions.
- Assist with the administration of contracts within the defined area, including contract and specification development, procurement, contract transition plans, performance monitoring, liaison with contractors on day-to-day matters and inspections whilst ensuring a high standard of performance, compliance, and value-for-money.
- Assist with the preparation of annual budgets, purchase orders, processing invoices and conducting internal cost recoveries in a timely manner and resolving any financial issues with contractors as they arise.
- Coordinate a range of project/initiatives aimed at streamlining and providing greater consistency across General Services’ operations, including but not limited to, the development of documents, stakeholder engagement, project coordination management activities, and reporting.
- Conduct inspections and audits to ensure all work is carried out in accordance with the contracts, relevant legislative requirements and UNSW policies and procedures.
- Assist with the development and implementation of annual operational plans including key performance target plans and contribute to the strategic planning for General Services.
- Compile and analyse data and produce management reports on various business unit activities as required.
- Assist with developing a range of documentation such as correspondence, presentations, business cases, briefing papers, reports, and project plans.

**Who You Are**:

- Relevant qualifications and/or an equivalent level of knowledge gained through a combination of education, training and/or substantial experience in a similar industry (preferably: relocations, mail, cleaning, grounds management, waste management or similar).
- Project coordination experience, with high-level organisational and financial management skills and demonstrated ability to prioritise workloads.
- Experience in contract administration and contractor management with the competency to form accurate judgments of contractor performance.
- Advanced computer skills in particular Microsoft Outlook, Word, Excel, PowerPoint, Visio, the use of the internet, and relevant databases.
- Proven extensive experience in delivering high-quality customer service whilst maintaining a proactive and solution-focused attitude, with a demonstrated ability to perform to multiple tight and conflicting deadlines.
- High level of initiative, strong analytical and problem-solving skills and demonstrated ability to implement business improvement initiatives.
- Excellent interpersonal and communication skills (written and verbal), including report writing and the ability to liaise with a diverse range of stakeholders.
- Hold a current NSW Driver’s Licence.

**Benefits and Culture**:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

- Flexible Working Options
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Addi