Midnight Service Coordinator

1 week ago

Sydney, Australia NRMA Motoring & Services Full time

NRMA has been serving Australians for over 100-years and we pride ourselves on our reputation as one of Australia’s most trusted brands. We have exciting and ambitious plans for the future and hope to attract purpose-led people to our teams, so that together, we can continue to serve Australians in a way that contributes to a bright, sustainable future for all.

**The role**:
We are seeking a Midnight Shift Service Coordinator to work between the hours of 10pm and 6am, providing service to NRMA Member’s by identifying their needs and offering the appropriate solution, while achieving a high quality service. The key day-to-day activities include taking inbound calls in regards to NRMA’s Roadside Assistance service, coordinating service provider movements across designated operational areas to ensure appropriate resources-to-workload ratios, real-time monitoring of manual/auto-dispatch and support to service providers are required; and case management including but not limited to arranging car-hire, vehicle transportation, accommodation and passenger transport. This will be a flexible work role, where work-from-home is available, however we require applicants to live within 60km of either Gosford or Sydney Olympic Park to ensure we’re able to provide the best service possible for our Members.

We believe a person’s role should evolve and grow in line with their development, career aspirations and the growth of the business. We have a strong culture of coaching with regular career conversations to ensure you have the right level of autonomy, flexibility, stretch and purpose to achieve your goals - after all your personal successes contribute to our shared success.

**You’ll bring to our team**:

- Experience in Customer Contact Centre or similar service environment
- Previous dispatch related experience will be highly regarded
- Good geographical knowledge
- Experience in systems including GMS, CAD, Secure Pay/Market Place and Outlook highly regarded
- High level of interpersonal and problem solving skills, particularly over the phone
- Ability to multi-task whilst being mindful of set timeframes and results

**Amazing benefits are yours**:
When you join our team you’ll be part of an established organisation with lots of opportunity to grow your career, working with an enthusiastic and supportive team who are truly passionate about what we do.

In addition you’ll also have access to:

- An array of generous benefits and discounts
- Reward and recognition for great contributions
- Vast career and learning and development opportunities
- Wellbeing programs and initiatives
- A fantastic team who embrace flexibility and fun

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