Guest Service Attendant

2 days ago

Adelaide Region SA, Australia SKYCITY Full time

Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.

**About the role**

Eos by SkyCity's Guest Service Attendants act as the first point of contact with guests and are responsible for performing a variety of duties, including assisting with guest baggage and driving/parking vehicles, ensuring that all Eos guests receive exceptional service in all moments and experiences throughout their stay. You will fulfil a 'live extraordinary' guest experience culture and deliver on the heightened expectations of 'a new level of luxury and indulgence' that we have promised our guests. Working closely with our Chief Concierge, our Guest Service Attendants will ensure that the five Eos brand pillars are reflected in everything we do - distinctive, unexpected, indulgent, personalised, and magnetic, and will interact in ways that create guest loyalty and positive word of mouth, not only throughout Australia, but Internationally as well.

**About you**

With proven experience in delivering exceptional customer service and heightened guest experience in a luxury hotel environment, you will possess a **Full Driver's Licence** and be confident in driving a range of different vehicles, including manual vehicles. You will have a positive and welcoming phone demeanour and superior written and verbal communication skills. Your service-orientated mindset and attention to detail will be second to none, and you will enjoy working in fast paced environments and prioritising workloads effectively and efficiently. You will possess excellent knowledge on South Australia's hospitality and tourism scenes and be a supportive and motivating team member to the wider Eos by SkyCity team.

**About the process**

As our Guest Service Attendants drive a range of vehicles daily, our recruitment process will involve an Interview, Driving Assessment and Functional Assessment, and all applicant's must possess a full drivers licence (not a P1 or P2 licence).
- At SkyCity, we believe there is strength in diversity which is why we encourage and support a diverse range of people in our workforce. We're committed to providing equal employment opportunities, a safe and healthy work environment, and a sense of belonging to all people regardless of gender, race, marital status, age, disability, sexual orientation, religious or ethical beliefs._

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