Donor Centre Manager

1 week ago

Mount Waverley, Australia Australian Red Cross Lifeblood Full time

Unlock your leadership potential with Lifeblood
Permanent full time opportunity
Located at Mt Waverley Donor Centre, VIC
Discover life-giving possibilities
Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.
About the role
Lifeblood is seeking a leader to join our Mt Waverley Donor Centre to shape and maintain a culture that ensures the best experience for every donor, every time. As a Donor Centre Manager, you'll motivate the team, achieving collection targets and meeting key performance indicators to secure Australia's blood supply. Your curiosity, adaptability, and commitment to fostering a positive team dynamic will be the driving force behind achieving common goals.
**A day in the role will see you**:
Manage the quality and safety of blood donation and blood products
Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
Effectively roster employees to meet donor attendance, skill mix and operational requirements.
Be a great change leader ensuring you explain the “why” and support change for your team
Engaging and building relationships with internal and external stakeholders
Work collaboratively with Marketing and Regional Partnerships to optimise donor panels.
**Sound interesting? Here’s what we’re looking for**:
Demonstrated experience managing large sized teams in a customer focussed environment.
Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
Motivation to lead and inspire a team to reach shared goals and key performance indicators
Ability to foster and build internal and external stakeholder relationships
A passion for coaching people, developing skills within your team members and identifying talent
Positive nature, with the ability to empathise with donors and team members
Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
Highly committed to safety and quality
Thrive in a diverse culture that cares for your wellbeing
We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employee's wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:
A range of salary packaging benefits including the option to package up to $15,900 of your salary
Ability to purchase additional annual leave
Discounted private health cover with fantastic corporate benefit
Discounted access to 1,430+ gyms & pools all over Australia
Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more
Next steps
If you want to know more about our recruitment process or to check out our FAQ's, please click here.

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