Full Time-customer Care

2 weeks ago

Herston, Australia Mura Boutique Full time

At Mura, our mission is this: to _empower and inspire_ our community by adopting the Mura Lifestyle. Our lifestyle expands from fashion, beauty, food, health & fitness, mindset, career, travel, music to art and more We believe that beauty is something that needs to shine both on the outside as well as the inside Through Mura, we hope to inspire and empower others all over the globe with our beautiful way of living and thinking.

Our community not only involves our customers, but of course, the incredible team (more like family) who make our brand and dream a reality. Within our team culture, we believe in strong alignment of values, empowerment, and providing opportunities to values-aligned, high performing team members in areas they are most passionate about so that they can come to work feeling excited, energised and most importantly, happy. With strong team work, compassion and care towards one another, and striving towards one goal, one dream, we are invincible. But before you read on about our position openings, here are our CORE VALUES that we believe in and stand by. We only hire like-minded people who have the same values as we do. So if our values speak to you and you are a hardworking individual obsessed with all things fashion, well then, you might be exactly who we're looking for.

**_OUR CORE VALUES_**:
**_Be Proactive - _**_Take initiative without being asked to_
**_Be Positive & Kind - _**_We don't tolerate negativity or unkind humans_
**_Empower - _**_We rise by lifting each other up_
**_Growth Driven - _**_Constant improvement to grow_
**_Think Different -_**_ INNOVATION_
**_Create Beautiful -_**_ Make everything we create and do beautifully Mura_
**_Solutions Oriented -_**_ Find a solution to every challenge & grow_
**_Effective Communication_**

**FULL TIME- Customer Care & Admin Assistant**:
We're looking for an outgoing, friendly and enthusiastic individual to join our Customer Care department to provide exceptional customer service If you love interacting with people, good at work prioritisation and a strong problem solver, you're exactly who we're looking for

Your key responsibilities will include, but are not limited to:

- Answering and resolving phone calls and text enquiries
- Answering and resolving all social DMs & comments
- Assisting with administrative duties on Shopify

**Skills Required**:

- Strong communication skills both written and over the phone
- Previous customer service experience is preferred
- Previous experience using zendesk or other enquiry based platform is preferred but not essential

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